Senior Manager, Retail Account Manager (Hybrid: Framingham, MA)

Circana Careers•Boston, MA

2d•$75,000 - $94,000•Hybrid

About The Position

Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.â¯ We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.â¯ Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. Effectively Presents Solutions : Delivers tailored, compelling solutions that align with customer needs and drive action. Knows the Buying Influences : Identifies key decision-makers and understands their motivations and influence. Manages Buyer Indifference : Recognizes and explores customer hesitation to uncover new needs or opportunities. Understands Customer Needs : Operates as a recognized expert to articulate customer needs in the customer's business language and business context. Being Resilient : Bounces back from setbacks with composure and positivity; helps others stay productive during tough times. Manages Ambiguity : Stays focused and calm in uncertain situations; guides others through change. What will you be doing? The Retail Account Manager sits within Circana’s Retail Organization supporting a strategic General Merchandise client. In this role, you will focus on finding and delivering actionable insights that help clients manage and grow their business. This role balances insight delivery with client service, including identifying growth opportunities, supporting technology implementation and training, and proactively finding and advancing ideas to help clients get more value from advanced Circana solutions. The ideal candidate will have strong analytical and interpersonal skills, including people management.

Requirements

Bachelor’s degree required.
5+ years of experience in client and/or merchandising insights, category management, business analytics, or a related data-driven role.
Experience using Circana’s Unify platform or similar business intelligence tools, with the ability to quickly build expertise in new technologies.

Responsibilities

Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals.
Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes.
Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Insights, Product, and Analytics) to deliver integrated solutions and ensure client success.
Maintain Industry Expertise: Stay current on trends in general merchandise to position Circana as a thought leader and trusted advisor.
Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers.
Utilize Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery.
Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value.
Support Innovation and Feedback: Provide market feedback to internal teams to help refine offerings and contribute to product development.
Advanced Analytic Skills: Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on consumer solutions, providing clients with clear, actionable insights to inform strategy.