Senior Manager, Restaurant Digital People Experience

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewThe Senior Manager, Restaurant Digital People Experience will lead the strategy, design, and delivery of a globally integrated digital experience for restaurant teams, bringing together People‑related capabilities into a cohesive, intuitive application. Sitting within the Global People function and reporting to the Director, Restaurant People Experience & Culture, this role owns the product vision, experience strategy, and delivery through pilot, while working in close partnership with Market teams to enable local deployment, adoption, and continuous improvement. This leader will act as a product strategist first. They translate frontline and business needs into clear product direction. They work closely with Global Technology, Operations, and other key team members to develop a custom, scalable solution for restaurant work realities.

Requirements

7–10+ years of experience in HR technology, product management, digital experience, or people transformation roles.
Demonstrated success owning end‑to-end product strategy and delivery in complex, matrixed organizations.
Experience designing or product‑owning AI‑enabled or intelligent workflow solutions, ideally within HR, employee experience, or frontline technology contexts.
Solid understanding of frontline or distributed workforce needs (retail, hospitality, or similar environments preferred).
Proven ability to translate ambiguity into clear direction, roadmaps, and outcomes.
Exceptional stakeholder influence skills, including comfort working with senior leaders.
Excellent communication skills with the ability to tailor messages across technical, business, and frontline audiences.

Nice To Haves

Experience partnering with enterprise platforms such as ServiceNow, SAP SuccessFactors, or similar HR systems.
Global experience supporting multi‑market or multi‑country workforces.
Background in product management, design thinking, or experience‑led transformation.
Experience building or scaling custom digital applications in partnership with technology teams.

Responsibilities

Own the global vision, experience principles, and multi‑year roadmap for priority programs that power the Digital People Experience for Restaurants.
Establish a clear experience north star that connects People tools and services into a seamless, “one‑stop” digital experience for restaurant teams.
Ensure solutions are frontline‑first, mobile‑enabled, globally scalable, and flexible enough to meet market-level needs.
Lead the full product lifecycle—from discovery and strategy through pilot delivery and market readiness—ensuring solutions are built for successful local deployment and long‑term sustainability.
Translate complex People and business needs into clear product requirements, outcomes, and success measures.
Define global guardrails that enable market flexibility within a consistent experience framework.
Partner with Market People, Operations, and Technology teams to transition solutions from pilot to scaled deployment, balancing speed, quality, and scalability in a highly matrixed global environment.
Partner with Global Technology and cross‑functional teams to design and deliver a custom application that unifies People‑related capabilities into a single, cohesive experience.
Help define evolving system ownership models, roles, responsibilities, and integration points.
Serve as the People‑side product leader, ensuring technology decisions consistently align to experience goals and frontline user needs.
Lead continuous user discovery with restaurant managers, crew, and field leaders to inform product decisions.
Use insights to shape experience design, roadmap priorities, and feature sequencing.
Champion usability, simplicity, and adoption as non‑negotiable measures of success.
Drive alignment across Global People, Operations, Global Technology, GBS, and market stakeholders.
Lead through influence in a matrixed model, aligning partners around shared outcomes rather than functional ownership.
Build strong market buy‑in through early engagement, clear value articulation, and thoughtful change management.
Partner with global service and operations teams to ensure solutions are supportable, measurable, and continuously improved as they scale.
Define and monitor experience, adoption, and impact metrics to measure success.
Use data and feedback to refine the product and evolve the roadmap.
Ensure solutions are well positioned, launched effectively, and supported consistently across markets.

Benefits

sabbatical program
tuition assistance
flexible work arrangements
health and welfare benefits
comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance
401(k) plan
adoption assistance program
educational assistance program
flexible ways of working
time off policies (including sick leave, parental leave, and vacation/PTO)