Wrapbook-posted 3 months ago
Full-time • Senior
101-250 employees

We’re looking for a Senior Manager, Release & Program Management to evolve and mature Wrapbook’s release management function and ongoing program. This role spans release management, program management, and product operations to ensure the way we align, build, and launch is predictable, coordinated, and continuously improving. This role sits within Wrapbook’s Engineering, Product, and Design (EPD) organization and reports directly to the Head of Product. As a player-coach, you’ll manage a small team of Technical Program Managers and be Wrapbook’s release manager. You’ll be responsible for execution, process improvement, and implementing the tools and frameworks that help us scale. You’ll not only lead releases and the TPM team, but also raise the bar for how Wrapbook works together. Your impact will be felt in more predictable and trusted ways of working, better cross-functional alignment, and no surprises for our partners—because they’ll know exactly what we’re doing and why. You’ll also oversee the program management of key customer accounts, serving as a single point of coordination across Engineering, Product, and Design. By working closely with Client Ops and Sales, you’ll ensure that customers’ early experiences with Wrapbook meet their needs and delight them along the way. Always advocate for the customer (internal and external), ensuring our programs and releases deliver not only predictability but also delightful experiences that solve real-world problems. If you’re passionate about maturing processes while leaning into to bias for action, aligning cross-functional teams, and leading through both strategy and action, this role is for you.

  • Directly manage Wrapbook’s release process, ensuring predictability, quality, and alignment across Engineering, Product, and Design (EPD), along with Client Ops and GTM.
  • Manage and mentor a team of Technical Program Managers while remaining hands-on in release management and key programs.
  • Establish and model impeccable cross-department communication, ensuring updates, risks, and decisions are conveyed with clarity and consistency.
  • Define how we measure release success, evaluate outcomes, and use insights to refine future launches.
  • Partner with EPD leaders to identify where Technical Program Managers can add the most value.
  • Oversee program management for critical customer accounts, coordinating across Engineering, Product, and Design.
  • Identify bottlenecks, streamline workflows, and strengthen how Wrapbook aligns, builds, and launches.
  • 5+ years of leadership experience in Release Management, Program Management, and/or Product Operations within SaaS organizations.
  • Demonstrated success as a player-coach—balancing team leadership with hands-on ownership of key initiatives.
  • Strong track record of executing complex, cross-functional programs from alignment through launch.
  • Experience evolving and improving processes that deliver measurable outcomes.
  • Exceptional communication and facilitation skills.
  • A high bar for performance, with the ability to raise team standards and coach individuals.
  • Experience with program management and incident management tools (e.g., Linear, PagerDuty).
  • A bias for action in fast-paced, ambiguous environments.
  • Customer obsession.
  • Familiarity with scaling program management functions in high-growth SaaS, startup, or scale-up environments.
  • Built out Product Operations from the ground up at a previous company.
  • Experience working directly with Engineering, Product, and Design leaders.
  • Experience in payroll, fintech, or entertainment industry.
  • Unlimited Paid Time Off
  • Work from anywhere in Canada and USA
  • Health and Dental benefits
  • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
  • Up to 2% matching RRSP / 401K
  • Learning and Development opportunities
  • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
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