Senior Manager, Regional Service Business Development(MAR)

Hyundai Motor Company

9d•Onsite

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. WORK MODEL#LI-OnSiteWHAT YOU WILL DOEvaluates, monitors, and holds the responsibility for corrective actions to improve the Service revenue growth and profitability of Hyundai dealerships within the Region. In addition, the purview includes responsibility for meeting Region performance objectives in the areas of service owner retention and all other aspects of growing dealership service operations revenue. HOW YOU WILL MAKE AN IMPACT Maintain a leadership role in recommending, implementing, and monitoring any HMA field facing initiatives and programs associated with dealership service owner retention, profitability improvement or customer pay performance enhancements (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.). Develop and present business plans for targeted dealers to grow Service Department revenue and improve profitably by utilizing HMA programs to increase customer retention and loyalty (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.). Conduct key process assessments and implement action plans for target dealerships to improve business processes and best practices related to service owner retention and revenue growth (i.e., service drive, first service appointment, We Owe, special order parts, recommended up-sells, etc.). Perform key role related to new technology integration into service business processes (i.e., Blue Link, Bluetooth, audio enhancements, etc.). Coordinates activities with Mobis to develop strategies to enhance parts profit opportunities within the scope of the Service Department. Serve as advisor to Service Process training organization to recommend and provide Subject Matter Expert (SME) support related process training development and implementation. Recommend, develop, implement, and monitor dealership incentive programs directed at growing dealership revenue and service owner retention. Perform other assigned duties (Duties that are ancillary to this position and/or complement the essential duties) as required or requested. While not having direct supervision responsibilities, the person in this position is expected to act as mentor and coach in the dealership service revenue growth, profitability, and business process integration areas of our business.

Requirements

Must be a high school graduate
Eight or more years of experience of which at least five years directly related experience in automotive fixed operations.
Automotive competencies, including Retail Service & Parts Operations, Marketing and Merchandising, Business Process Improvement; technical knowledge a plus.
Excellent communication skills.
Excellent organizational skills.
Excellent time management skills.
Excellent people skills.
Excellent analytical skills.
Excel, Word, PowerPoint, and Required Computer Skills.

Nice To Haves

Bachelor’s degree preferred
Master’s degree a plus
Two to three years of supervisory experience or automotive consultant experience desired.

Responsibilities

Evaluates, monitors, and holds the responsibility for corrective actions to improve the Service revenue growth and profitability of Hyundai dealerships within the Region.
Maintain a leadership role in recommending, implementing, and monitoring any HMA field facing initiatives and programs associated with dealership service owner retention, profitability improvement or customer pay performance enhancements (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).
Develop and present business plans for targeted dealers to grow Service Department revenue and improve profitably by utilizing HMA programs to increase customer retention and loyalty (i.e., Xtime, ServiceSmarts, Owner Direct Marketing, Tire Program, Drop Ship Program, Service Merchandising, etc.).
Conduct key process assessments and implement action plans for target dealerships to improve business processes and best practices related to service owner retention and revenue growth (i.e., service drive, first service appointment, We Owe, special order parts, recommended up-sells, etc.).
Perform key role related to new technology integration into service business processes (i.e., Blue Link, Bluetooth, audio enhancements, etc.).
Coordinates activities with Mobis to develop strategies to enhance parts profit opportunities within the scope of the Service Department.
Serve as advisor to Service Process training organization to recommend and provide Subject Matter Expert (SME) support related process training development and implementation.
Recommend, develop, implement, and monitor dealership incentive programs directed at growing dealership revenue and service owner retention.
Perform other assigned duties (Duties that are ancillary to this position and/or complement the essential duties) as required or requested.
Act as mentor and coach in the dealership service revenue growth, profitability, and business process integration areas of our business.

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs
Compensation Range: $107,800 - $154,000 annual base salary