The Senior Manager, Region Customer Service role provides the North American Operating Unit (NAOU) with a single point of contact for Customer Service across both regional and national functions. The role manages planned and unplanned activities that impact multiple orders, customers, and markets at both regional and national levels. This position leads numerous meetings and management routines in which they interface with central, regional, and national Supply Chain managers and leaders. The work involves assessing complex issues, gathering information from diverse stakeholders, collaborating to create effective solutions, and communicating those solutions to the Customer Service Team and other relevant stakeholders. Responsibilities also include running queries, analyzing data, and using reports to identify trends and drive problem resolution. The scope of work encompasses project management and leading process improvement initiatives and strategic projects across national and regional cross-functional stakeholder groups. The ideal candidate will have deep knowledge of NAOU’s supply chain, exceptional problem-solving ability, strong communication skills, and a customer-focused mindset. They must demonstrate the ability to prioritize, work with urgency, and operate independently. This role represents a career advancement opportunity beyond the OTC Customer Service Team, due to its broader scope, increased complexity, and engagement with high-level stakeholders across both regional and national domains.