Senior Manager, Quality

Samsung Electronics•Coppell, TX

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities Position Summary Oversee end-to-end quality control processes, from manufacturing to final packaging and shipment within the United States Develop and implement a comprehensive quality assurance (QA) management framework tailored for mobile products (smartphones, tablets, wearables) in the U.S. market Drive the achievement of key performance indicators (KPIs) related to incoming quality at wireless carriers Conduct in-depth analyses of quality issues, with a specific focus on product and packaging quality Lead cross-functional collaboration to ensure products meet stringent carrier quality standards before shipment Collaborate closely with headquarters (HQ) and global manufacturing/operations teams to align quality standards and practices

Requirements

Minimum Qualifications Bachelor's degree in engineering, quality management, or a related field
10+ years’ experience in quality control, engineering, and analytics in the mobile and service industry
Proficiency in Korean required
Strong knowledge of quality standards and methodologies (e.g., ISO 9001/TL 9000)
Excellent leadership and team management skills
Strong analytical and problem-solving skills

Responsibilities

First Article Inspection (FAI) Management
FAI Process Management: Develop and implement FAI procedures to ensure that new products meet design and quality specifications for carrier requirements
Inspection Planning: Coordinate with R&D, verification engineering, and production teams to plan and execute FAI activities
Quality Standards Compliance: Ensure FAI processes comply with industry standards and regulations
Documentation and Reporting: Maintain detailed records of FAI results, including inspection reports, non-conformance reports, and corrective actions
Carrier Inbound Quality & Collaboration
Carrier Inbound Quality KPI Achievement: Develop and execute strategies to achieve and exceed Inbound Quality KPIs required by wireless carriers
Carrier Quality Window Management: Support carriers' quality testing and inbound inspection processes, promptly resolving any quality holds or issues to prevent delays in carrier inventory receipt and sales schedules
Regular Quality Review: Lead routine quality meetings with carrier quality teams to share performance data, discuss improvement opportunities, and ensure Carrier requirements are integrated into Samsung's quality roadmap
Quality Control Management
Develop and implement quality control strategies, manage inspection and testing processes, and lead a team of quality assurance professionals
Quality Issue Resolution: Investigate and resolve quality issues promptly, implementing corrective and preventive actions to prevent recurrence. Analyze root causes of defects and develop long-term solutions to improve product reliability
Data Analysis and Reporting: Monitor and analyze quality metrics, preparing detailed reports for upper management to inform decision-making. Use data-driven insights to identify trends, risks, and opportunities for improvement
DOA Operation management
Lead and oversee the quality assurance processes for mobile DOA (Dead on Arrival) operations and related customer scorecards
Monitor and analyze DOA defect trends and deliver weekly/monthly DOA quality reports to internal leadership, providing insights and recommendations for improvement
Conduct regular audits and inspections for DOA processes to identify areas for improvement and ensure adherence to quality standards
Support contract reviews and compliance checks to ensure alignment with Samsung return policies and regulatory requirements