Senior Manager, Quality Centers of Excellence
About The Position
The Senior Manager, Centers of Excellence (CoEs) is responsible for establishing, leading, and optimizing one or more prioritized CoEs within the Global Quality Operations organization—such as Inspection Readiness, Audit Effectiveness, or other strategic focus areas. This role drives execution of CoE initiatives, develops tools and frameworks, and delivers performance metrics and dashboards to support continuous improvement and operational excellence. The ideal candidate will have strong global collaboration skills and experience working across cross-functional teams in a matrixed environment.
Requirements
- Bachelor’s degree in life sciences, engineering, business, or related field.
- 5–7 years of experience in pharmaceutical quality, operations, or business excellence roles.
- Solid understanding of GxP principles and global regulatory expectations.
- Experience supporting audit or inspection readiness programs.
- Strong communication and collaboration skills across global teams.
- Proficiency in MS Office and data visualization tools (e.g., Excel, Power BI, Tableau).
Nice To Haves
- Experience establishing or managing Centers of Excellence or similar operational frameworks.
- Lean Six Sigma or similar continuous improvement certification.
- Familiarity with quality management systems and digital tools.
Responsibilities
- Centers of Excellence Leadership Lead the development and execution of one or more CoEs (e.g., Inspection Readiness, Audit Effectiveness) aligned with global quality priorities.
- Establish CoE charters, operating models, and governance structures to ensure clarity and accountability.
- Develop and maintain tools, templates, and guidance documents to support CoE objectives.
- Collaborate with global and regional quality teams to ensure consistent implementation and adoption of CoE practices.
- Execution & Delivery Drive the day-to-day operations of assigned CoEs, ensuring timely delivery of initiatives and measurable outcomes.
- Coordinate cross-functional working groups and facilitate workshops to gather input and share best practices.
- Support the development and rollout of training and communication materials related to CoE initiatives.
- Metrics & Performance Tracking Define and track key performance indicators (KPIs) to measure CoE impact and effectiveness.
- Develop dashboards and reporting tools to provide visibility to leadership and stakeholders.
- Analyze data to identify trends, gaps, and opportunities for improvement.
- Global Collaboration & Stakeholder Engagement Partner with stakeholders across Regulatory Affairs, Clinical, Manufacturing, Compliance, and IT to align CoE efforts with broader quality strategies.
- Serve as a point of contact for CoE-related inquiries and support global engagement and alignment.
- Contribute to enterprise-wide business excellence initiatives as needed.
- Team & Project Support May supervise or mentor junior staff or contractors supporting CoE activities.
- Provide project management support for CoE-related initiatives.
- Promote a culture of collaboration, accountability, and continuous improvement.
Benefits
- Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
