Qualtrics-posted 3 months ago
$229,000 - $328,500/Yr
Full-time • Senior
Seattle, WA
5,001-10,000 employees

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

  • Own large transformation initiatives: Own one or more significant multi-year transformation initiatives to drive operational excellence and quarter-over-quarter improvement to core PXE processes.
  • Identify and define critical business problems: Proactively seek out inefficiencies, bottlenecks, and areas for improvement across various processes and systems. Lead others to understand the impact on people, processes, technology, and systems.
  • Develop actionable recommendations: Translate data-driven insights into clear and concise solutions to address identified problems.
  • Design and implement new processes: Develop and operationalize optimized processes, policies, and procedures to enhance operational efficiency and productivity.
  • Streamline operations: Work to simplify and standardize activities across the organization while identifying opportunities for automation and use of AI to increase productivity.
  • Lead your team to ‘discovery, design, and do the work’: Drive projects from conception to completion, ensuring they are on time and meet desired outcomes, collaborating with many stakeholders to maximize the benefit from transformation initiatives.
  • Track progress and report on results: Monitor the impact of implemented solutions, measure key performance indicators (KPIs), and communicate results to stakeholders.
  • Manage stakeholders: Gain buy-in and maintain strong relationships with leadership and impacted stakeholders at all levels.
  • Act as an internal consultant: Provide structured thinking and an objective perspective on various business topics to different departments.
  • Training and enablement: Train employees on new policies, procedures, and systems as needed.
  • Proactively 'put out fires': Address urgent operational issues and challenges as they arise, solving them within the broader strategic and transformation context.
  • Stay informed on industry trends: Keep abreast of best practices for transformation, portfolio, program, and change management.
  • Foster a learning culture: Promote continuous learning and improvement within the organization and your team.
  • Bachelor's Degree in Business, Operations, Finance or related field AND 12+ years of work experience in business operations, program management, process improvement OR equivalent experience.
  • 2+ years working in a Product, Tech and/or Engineering organization.
  • 5+ years of people manager experience.
  • 6+ years business management (e.g., project, process, vendor, change) experience.
  • Track record of managing business operations and transformation or change management initiatives.
  • Direct experience in PDLC and SDLC transformation is a plus.
  • Track record of managing complex business programs including implementing organization-wide improvements and optimization.
  • Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
  • Demonstrate results-based impact of previous transformation programs.
  • Qualtrics supplied $1800 Experience Bonus.
  • Quarterly Wellness Reimbursement.
  • Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
  • In office events are hosted to celebrate holidays and special occasions (plus we have lunch provided daily!).
  • The Qualtrics Hybrid Work Model: Gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
  • Medical, dental, vision, life and disability insurance.
  • 401(k) with match.
  • Paid time off.
  • Mental health benefits.
  • Experience bonus.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service