Senior Manager, Public Sector Customer Success

Okta

301d • $199,000 - $299,000

About The Position

As a Senior Manager of Public Sector Customer Success, you will help lead our Federal Customer Success team at Okta. We're looking for a proactive leader who thrives in a scaling organization, is excited about working cross-functionally, and can inspire their team and customers. They will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion.

Requirements

• 5+ years of experience in a leadership or management capacity.
• 10+ years of experience in Customer Success, Account Management, or other similarly customer-centric roles with the Public Sector.
• Understands the government's technical considerations and cloud computing security requirements.
• Demonstrated success in managing and developing high-performing teams, with the ability to inspire and motivate team members across diverse regions.
• Strong commitment to customer satisfaction and retention, with a passion for delivering exceptional service and value.
• Ability to think strategically about customer engagement and account management, aligning initiatives with broader business objectives.
• Exceptional interpersonal skills, with the ability to build relationships with customers and stakeholders at all levels, including executive leadership.
• Strong analytical skills to assess customer data and feedback, driving actionable insights and improvements.
• Ability to thrive in a cross-functional environment while managing multiple responsibilities and priorities.

Responsibilities

• Lead and manage a team of Customer Success Managers, providing guidance, mentorship, and performance feedback.
• Help define and execute a strategy that aligns with Okta's overall business goals, focusing on customer retention, satisfaction, and revenue growth.
• Deploy strategies that focus on customer value identification and accelerated value realization, ensuring customers are achieving success with Okta.
• Collaborate closely with Sales, Product, Customer Support, Professional Services, and Marketing teams to drive customer engagement and ensure a seamless customer journey from onboarding through renewal.
• Identify upselling and cross-selling opportunities, working in partnership with the Sales team to maximize customer lifetime value and drive revenue growth.
• Utilize customer feedback and data analytics to identify trends, challenges, and opportunities for improvement, leveraging insights to inform strategic decisions and enhance customer experiences.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave including PTO and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services