Senior Manager, Property Claims

Fortegra • Jacksonville, FL

392d

About The Position

The Sr Manager, Property Claims is responsible for overseeing and directing the Claims Operations, which may include Commercial Property and Casualty, Lender Placed, and other Specialty products. This role focuses on developing and maintaining procedures and guidelines to achieve the company's objectives while mentoring and guiding associates in their career development. The position requires interaction with various departments to ensure compliance and drive production, EBITDA, and revenue growth.

Requirements

• BS/BA degree and/or CPCU preferred.
• 10 to 15 years of professional experience in claims field with demonstrated increased responsibility.
• 3 to 5 years of management and supervision of claims teams.
• Adjuster Licensing required.
• Management experience required.

Responsibilities

• Direct the activities of the Claims Administration area by managing, overseeing, supervising, analyzing and coordinating associates and functions to meet set standards.
• Plan, recommend, and promote policies that will support the company and department objectives.
• Manage communication and coordination of service between units, associates, insureds, agents, policyholders, and departments.
• Evaluate and monitor work flow by communicating effectively with Managers and associates of all levels to analyze needs and identify problem areas.
• Monitor and develop associates to their highest potential.
• Investigate and pursue the use of technology, research, analyze, document and communicate problems with system data and/or data entry process.
• Manage the development and updating of new and existing programs to streamline and implement new strategies for claims adjudication utilizing industry best practices.
• Document procedures and assign tasks to department, supervisor or associates.
• Maintain an understanding of related state and federal laws, state rates, state and company limits, state and company underwriting guidelines and claims production standards.
• Improve efficiencies; suggest changes in procedures and report trends and problems.
• Develop and maintain Desk Manual documentation and Disaster Recovery documentation.
• Serve as disaster recovery team captain for Claims Department.
• Collaborate with legal on DOI complaints.
• Complete annual performance reviews; provide recommendation for increase in salary.

Benefits

• Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree