Senior Manager, Project Management - Card Payments

Capital One•Richmond, VA

9d•$161,500 - $202,800

About The Position

Senior Manager, Project Management - Card Payments Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work. Role Summary: Do you want to play a pivotal role in shaping the future of our Card Inbound Payments platform, ensuring a secure and seamless experience for our customers? Capital One is seeking a highly motivated and experienced Senior Manager to lead project management with a focus on risk mitigation and control implementation. In this role, you will be at the intersection of operations, product, and technology, driving initiatives that enhance our platform's security, compliance, and overall customer experience. You will lead a team responsible for leading key initiatives, partnering closely with Risk, Product, and Technology teams to design, implement, and maintain robust controls across the Payments ecosystem. This is an opportunity to make a significant impact by fostering a strong risk culture, ensuring regulatory adherence, and contributing to the evolution of our payment solutions. This Senior Manager will lead a team of at least 3 associates and will be pivotal in several key objectives: Lead a team of project managers, providing guidance, mentorship, and fostering a collaborative environment focused on delivering secure and compliant payment solutions. Partner with Risk Management to identify, assess, and mitigate potential risks within the Card Inbound Payments platform. Collaborate with Product Management and Technology teams to integrate effective controls into the design and development of new and existing payment features. Oversee the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards. Drive the implementation of preventive controls to minimize risk events and improve operational efficiency. Manage projects related to payment modernization efforts, ensuring seamless transitions, robust control coverage, and minimal customer impact. Ensure projects comply with regulatory requirements and internal policies, maintaining a strong focus on compliance. Develop and maintain strong relationships with stakeholders across various departments, including Risk, Product, Technology, Operations, Legal, and Compliance. Monitor key performance indicators (KPIs) and project metrics to track progress, identify potential issues, and implement corrective actions. Champion a culture of risk awareness and proactive problem-solving within the team and across stakeholder groups. Are you the right fit? We are seeking a leader with a strong understanding of payment processing, risk management, and control frameworks. The ideal candidate will possess exceptional project management skills, a collaborative mindset, and the ability to effectively communicate and influence across diverse teams. A passion for delivering secure, reliable, and customer-centric payment experiences is essential.

Requirements

Bachelor's Degree or military experience
At least 4 years of Project Management experience
At least 3 years of experience supporting, partnering or interacting with internal business clients
At least 2 years of People Management experience

Nice To Haves

Experience in the financial services industry, with a focus on payment operations, risk management, or compliance.
A strong understanding of payment processing, including relevant technologies and industry standards.
Experience in designing, implementing, and monitoring controls within a complex operational environment.
Demonstrated ability to collaborate effectively with Risk, Product, and Technology teams.
Master's Degree or MBA
5+ years of Project Management experience
5+ years of experience with project management platforms (JIRA, MS Project, Confluence)
4+ years of experience supporting, partnering or interacting with internal business clients
3+ years of People Management experience
Lean, Agile, Six Sigma or Business Process Management

Responsibilities

Lead a team of project managers, providing guidance, mentorship, and fostering a collaborative environment focused on delivering secure and compliant payment solutions.
Partner with Risk Management to identify, assess, and mitigate potential risks within the Card Inbound Payments platform.
Collaborate with Product Management and Technology teams to integrate effective controls into the design and development of new and existing payment features.
Oversee the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.
Drive the implementation of preventive controls to minimize risk events and improve operational efficiency.
Manage projects related to payment modernization efforts, ensuring seamless transitions, robust control coverage, and minimal customer impact.
Ensure projects comply with regulatory requirements and internal policies, maintaining a strong focus on compliance.
Develop and maintain strong relationships with stakeholders across various departments, including Risk, Product, Technology, Operations, Legal, and Compliance.
Monitor key performance indicators (KPIs) and project metrics to track progress, identify potential issues, and implement corrective actions.
Champion a culture of risk awareness and proactive problem-solving within the team and across stakeholder groups.