Senior Manager, Project Management, Card Controllers Delivery

Capital One•McLean, VA

22h•$161,500 - $202,800•Hybrid

About The Position

The Senior Manager of the Card Controllers Delivery Team will focus on translating Capital One’s top card finance initiatives from strategy into transformation. They oversee programs that are often outsized in nature and cross-functional, spanning across lines of business and horizontal teams. They also are integral in developing an understanding of team capacity to analyze and prioritize initiatives in line with business expectations. An ideal candidate will demonstrate independence in solving complex problems and be seen as trusted advisors who help influence strategy development and execution. Associates will be expected to distill big picture intent, articulate the strategy into tactical requirements and implementation plans, and communicate results to senior leadership.

Requirements

Bachelor’s Degree or Military experience
At least 7 years of experience in Project Management or Program Management or Process Management or a combination
At least 1 year of experience in People Management

Nice To Haves

Master of Business Administration (MBA) or Certified Public Accountant (CPA) License
5+ years of experience leading large scale and complex transformations
2+ years of experience in People Management
2+ years of experience in Financial Services or Banking industry
Certification in Agile, PMP (Project Management Professional) , Change Management, Lean, or Six Sigma
Strong communication and collaboration skills
Strong problem solving and influencing skills
Experience presenting to executive leadership

Responsibilities

Lead and motivate a team of Project Managers, providing direction, feedback, and support to foster a culture of accountability, continuous improvement, and knowledge sharing
Evaluating and refining project management processes, tools, and methodologies for greater efficiency
Work autonomously on large and small scale projects that have a direct impact on Card Controllers, ensuring scope of deliverables, timelines and budgets are met while maintaining project plans and critical documentation
Show a willingness to learn and an intellectual curiosity to better understand Card Controllers business processes to identify areas to streamline or improve business processes
Manage multiple initiatives simultaneously using strong time management and prioritization skills, ensuring interdependencies are managed effectively
Use project learnings and data to refine and project level of effort, cost, and team capacity for future projects
Create and deliver presentations to senior management to manage expectations proactively, bring transparency to project status, and to communicate risks and trade-offs.
Guide and influence senior management discussions and decisions.
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
Building relationships and collaborating with a variety of stakeholders across all levels to understand business problems, ensure accountability and focus on bringing issues to resolution, and ensure delivery of commitments
Exhibit outstanding influencing skills to effectively drive project / program efforts
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes