Senior Manager Program Support (Infrastructure)

Metropolitan Transportation Authority • New York, NY

96d • $103,523 - $140,942

About The Position

The Senior Manager, Program Support, will manage MTA Construction and Development's efforts to implement and oversee various support functions for a component of the MTA Capital Program and Business Operations. Responsible for making timely decisions, escalating issues, and enabling efficient and high-quality work products pertaining to support functions. Directs and develops managers and staff.

Requirements

• Bachelor's degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field.
• Minimum of seven (7) years of related experience.
• Minimum of three (3) years in a managerial or supervisory role and/or project manager role in a large, multi-faceted organization.
• Experience in managing administrative functions supporting operations of a large organization preferred.
• Experience with MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.
• Excellent organization, communication, and interpersonal skills.
• Ability to work collaboratively and an aptitude for managing detailed analytical work.
• Focus and ability to deliver on results, organizational effectiveness, and continuous improvement.
• Ability to handle sensitive and confidential information with sound judgment and discretion.
• Ability to work effectively with all levels of management and team members.
• Excellent team-building, listening, problem-solving, and prioritization skills.
• Ability to work in a high-profile, high-pressure environment effectively.
• Proficiency in Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Teams, or similar applications.
• Proficiency in PeopleSoft, Power BI, and project management applications (such as Asite, PSR, and Visio) preferred.

Responsibilities

• Manage implementation of administrative functions, including but not limited to capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management, non-revenue vehicle management, training/travel requests, overtime management, and equipment/supplies management.
• Manage the development, analysis, reporting, and maintenance of data and related systems supporting project management, business unit, or departmental operations.
• Identify issues, provide recommendations, and support resolution in coordination with senior management.
• Manage and complete budget activities and requests for capital projects within a business unit or support departmental or business unit operations.
• Manage and complete the preparation of data analysis, reporting, and presentations.
• Assist in managing and completing data and document management activities for project management systems within a business unit or integrated project.
• Support activities related to personnel requests and documentation for a department or a business unit, including temporary staffing services.
• Maintain related reports and data.
• Manage and assist in researching and resolving issues related to contracts and procurement requests for operations or capital program/project-related issues.

Benefits

• Eligible for telework one day per week after 30 days of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transit and Ground Passenger Transportation
• Education Level: Bachelor's degree