Senior Manager, Program Success Learning Strategy

The Global Learning & Development (GLD) team designs, develops and delivers learning solutions for ServiceNow’s Success, Technology, Experience, and Platform (STEP) Organization. GLD sits within the ServiceNow’s Global People organization, supporting the Chief Product Officer / Chief Operating Officer in driving operational excellence within the STEP learning community. We are passionate about making ServiceNow an incredible workplace for every employee. We partner with leaders across the organization to support their business priorities through innovative training programs for their teams. As the Senior Manager, Learning Strategy you will be a key member of the Global Learning and Development (GLD) team, partnering with product management and experience leaders, key stakeholders, and GLD partners to own and evolve our onboarding and in-role learning experiences that empower our STEP employees. You own the end-to-end learning journey for your programs, setting the vision via Curriculum Blueprints and Persona Learning Journeys. You will apply your expertise in human-centered design, adult learning principles, and instructional design methodologies to strategize, design, develop, and deliver innovative learning experiences that drive business impact and performance, and motivate your team to do the same to serve internal customers. You and your team will collaborate and build strong working relationships across the organization to ensure end-to-end alignment from concept to delivery, including maintaining scope and budget, and meeting delivery timelines and commitments.