Senior Manager, Professional Services

Agilysys, Inc.•Las Vegas, NV

About The Position

The Professional Services Manager leads the delivery of enterprise software implementations and services engagements, ensuring customers achieve measurable business value from the platform. This role is responsible for managing client-facing delivery teams, overseeing complex projects, driving utilization and margin targets, and partnering closely with Sales, Customer Success, and Product teams. The ideal candidate combines strong leadership, project delivery expertise, and a deep understanding of enterprise software environments.

Requirements

5+ years of experience managing Property Management System, Inventory and Procurement Systems. Preference with managing Agilysys PMS, I&P Product experience.
Experience working in Gaming Casino.
7+ years of experience in professional services, consulting, or enterprise software delivery
3+ years of people management experience
Proven track record delivering complex enterprise software implementations
Strong understanding of SaaS and/or on-prem enterprise software environments
Experience managing services revenue, margins, and utilization
Excellent customer-facing communication and executive presentation skills
Strong project management skills (Agile, Waterfall, or hybrid methodologies)
Willingness to travel domestically and international, up to 60% travel may be required.
Required to Work hours on varying work hours (early mornings, late evening, holidays, etc) depending on project needs.

Responsibilities

Own the successful delivery of professional services engagements, including implementations, integrations, upgrades, and advisory services
Serve as an executive point of escalation for customer delivery issues and risks
Ensure projects are delivered on time, within scope, and within budget
Drive customer satisfaction, adoption, and long-term value realization
Lead, mentor, and develop a team of Professional Services Consultants, Project Managers, and/or Solution Architects
Manage resource planning, utilization, and capacity forecasting
Conduct performance reviews, coaching, and career development planning
Foster a culture of accountability, collaboration, and continuous improvement
Establish and enforce delivery methodologies, best practices, and governance
Oversee project planning, risk management, change control, and stakeholder communication
Ensure consistent use of project management tools and reporting standards
Manage multiple concurrent enterprise-level engagements
Own services P&L targets, including revenue, margin, and utilization
Partner with Finance and Sales on forecasting, invoicing, and revenue recognition
Identify opportunities to improve efficiency, scalability, and profitability
Partner with Sales on pre-sales scoping, SOW creation, and deal handoff
Collaborate with Customer Success to ensure smooth transition post-implementation
Provide feedback to Product and Engineering based on customer and delivery insights