As the Senior Manager, Professional Services, Technical Program Management, you'll lead GitLab's project and program management delivery across our Professional Services organization so customer engagements run predictably, efficiently, and with high impact. You'll oversee a distributed team of project and program managers within the Americas and set the vision and strategy for how we plan, govern, and deliver complex Professional Services engagements at scale. Reporting to the Head of Professional Services, Americas, you'll turn company and services goals into a clear delivery strategy, drive operational excellence in program execution, and own key delivery outcomes across a diverse customer portfolio. In your first year, you'll refine and standardize delivery frameworks and methodologies, deepen collaboration with Sales, Product, Engineering, Customer Experience and Professional Services operations, and improve our governance, metrics, and resource management practices in line with a fast-growing, subscription-based business. This is a unique opportunity to shape how GitLab plans, manages and delivers Professional Services and to help define the future of DevSecOps delivery with some of the world's most innovative companies.