Senior Manager, Professional Development

IANS•Boston, MA

3d•$104,000 - $130,000•Hybrid

About The Position

Senior Manager, Professional Development Lead a team of project managers responsible for delivering and scaling IANS’ professional development products. Drive client engagement, product performance, and cross-functional alignment to support revenue growth and participant outcomes. Requires a minimum of 3 days onsite in Boston Office $104,000 - $130,000 + bonus Goals and Objectives: Manage, coach, and develop project managers to ensure consistent execution and high-quality delivery across programs. Set priorities, allocate resources, and serve as the senior escalation point for client, product, and operational issues. Foster a culture of accountability, continuous improvement, and data based decision-making. Regular Responsibilities: Product Strategy & Growth Evaluate product performance and identify opportunities to enhance value, scale delivery, and drive growth. Lead product improvement initiatives, partnering with Technology, Product, and BI to inform roadmap decisions and optimize user experience. Use data and client insights to shape program evolution and future capabilities. Client Engagement & Stakeholder Partnership Oversee participant onboarding and engagement strategy to ensure clarity of goals and program impact. Partner closely with Sales and Account Managers to elevate client experience, support renewals, and strengthen alignment with client needs. Gather and synthesize client and participant feedback to inform improvements and future enhancements. Operational Excellence & Process Innovation Oversee operational workflows, ensuring accuracy in reporting, Faculty payments, session logistics, and curriculum delivery. Drive process improvements and cross-functional initiatives that enhance scalability and operational efficiency. Maintain strong partnerships with BI, Technology, and internal stakeholders to improve systems, workflows, and program reporting. Business Insight & Cross-Functional Leadership Provide strategic insights on product performance, client trends, and operational risks to senior leadership. Partner with Sales, Finance, Marketing, and Analytics to support forecasting, pricing, product positioning, and go-to-market planning.

Nice To Haves

7+ years in professional development, L&D, product delivery, or program management, ideally in a professional services environment.
3+ years leading and developing teams with a strong coaching mindset.
Strong client communication skills with the ability to manage escalations and influence stakeholders.
Demonstrated success improving operational processes and scaling program delivery.
Solid business acumen and comfort with forecasting, pricing, performance reporting, and running profit and loss with understanding of margins.

Responsibilities

Manage, coach, and develop project managers to ensure consistent execution and high-quality delivery across programs.
Set priorities, allocate resources, and serve as the senior escalation point for client, product, and operational issues.
Foster a culture of accountability, continuous improvement, and data based decision-making.
Evaluate product performance and identify opportunities to enhance value, scale delivery, and drive growth.
Lead product improvement initiatives, partnering with Technology, Product, and BI to inform roadmap decisions and optimize user experience.
Use data and client insights to shape program evolution and future capabilities.
Oversee participant onboarding and engagement strategy to ensure clarity of goals and program impact.
Partner closely with Sales and Account Managers to elevate client experience, support renewals, and strengthen alignment with client needs.
Gather and synthesize client and participant feedback to inform improvements and future enhancements.
Oversee operational workflows, ensuring accuracy in reporting, Faculty payments, session logistics, and curriculum delivery.
Drive process improvements and cross-functional initiatives that enhance scalability and operational efficiency.
Maintain strong partnerships with BI, Technology, and internal stakeholders to improve systems, workflows, and program reporting.
Provide strategic insights on product performance, client trends, and operational risks to senior leadership.
Partner with Sales, Finance, Marketing, and Analytics to support forecasting, pricing, product positioning, and go-to-market planning.