Senior Manager, Production - Refurb Lab - NAIC4

World Wide Technology Healthcare Solutions • Edwardsville, IL

92d • $99,600 - $124,500

About The Position

Senior Production Managers are responsible for overseeing and leading a group of production personnel and their leaders. Responsibilities include leading multi-layered teams developing leaders and individual contributors, planning capacity, driving scaling and efficiency and directing staff in support of our department goals and objectives. The position reports to a Director or Senior Director of Integration Operations.

Requirements

• Degree in related field preferred.
• A minimum of 10 years' progressive experience in a related field preferred.
• Minimum of 3-5 years of supervisory experience required.

Nice To Haves

• Experienced manager with a focus on managing the operations of a department or work unit and contributing to planning for the function of the business unit.
• Results have a noticeable impact on the achievement of functional unit objectives.
• Leads team(s) of skilled professionals to accomplish ongoing objectives.
• Requires proficiency in leadership, problem-solving, and the ability to influence others.
• May include advanced technical positions that require innovative and conceptual thinking within a technologic discipline.
• Familiarity with design fundamentals, and initial setup and configuration tasks associated with the build-out of cell towers, cell sites, and telecommunication sites, as well as data centers including Network, Compute, Storage, and Cloud Solutions.
• Proficiency in providing customer service to include leading senior-level customer interaction.
• Expert level capability in KPI development and attainment.
• Proficiency in understanding and managing financial budgets.
• Experience or knowledge of supply chain, warehouse, logistics, and materials management.
• Experience managing multiple concurrent projects.
• Experience in Lean/Six Sigma manufacturing operations.
• High level of problem-resolution ability and visionary management skills.
• Proficient in the use of Office Tools.

Responsibilities

• Lead team to execute successful integration for technology solutions per specifications and/or configuration instructions utilizing both industry and WWT best practices.
• Review the operating strategy in the context of business goals and market dynamics to identify key process improvement opportunities within the business unit/function.
• Ensure the appropriate techniques to plan production capacity are correctly used and that optimal solutions are implemented when short-term constraints or capacity issues arise.
• Guide the execution of solutions for complex, non-routine issues; redirect solution implementation if desired results were not originally met.
• Provide guidance and expertise to analyze data and patterns and assess the root cause of complex, non-routine problems.
• Compare overall business performance before and after large and complex process improvements to analyze the impact.
• Develop and maintain the ongoing collaborative relationship with the Sales Engineering, Material Operations, Logistics, Professional Services, Program Management teams.
• Lead discussions with multiple stakeholders, reiterating and reflecting on various (and sometimes conflicting) messages to ensure broad understanding.
• Collaborate with others across disciplines to brainstorm and execute solutions to the most complex, uncommon problems.
• Coordinate complex projects and provide guidance and training to managers or project leaders, ensuring that project teams remain focused on goals and deadlines.
• Provide leadership and guidance to managers in structuring projects and goals of the business unit/function.
• Hold managers and employees accountable for successfully implementing process improvement initiatives.
• Promote efficiency and time management in the business unit/function by modeling behaviors such as prompt decision making and meeting deadlines; reward the achievement of timely results.
• Develop current and future leaders in the principles of Strategic Planning, Financial Operations Management, Lean Operations and Servant Leadership.
• Play a lead role in conjunction with IT and other operations leaders to establish our integration systems roadmap. This includes developing and implementing industry leading information systems for shop control management, production planning, and workflow optimization among others.
• Recognize a spectrum of verbal and nonverbal/behavioral cues and coach others on how to observe and interpret those cues.
• Validate and lead others to come to agreement on a point of view or solutions.
• Promote WWT safety guidelines.
• Drive teams to maintain a clean and organized (5S) warehouse operation.

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees