Senior Manager, Product Research (UX/UR)

ShopMy•New York, NY

44d•$120,000 - $160,000

About The Position

As Senior Manager, Product Research, you’ll be the dedicated researcher responsible for engaging directly with ShopMy’s user base to understand their needs and pain points. You’ll partner closely with product managers, designers, and engineers to help shape product strategy and surface actionable insights to elevate both creator, shopper and brand experience on ShopMy. This is an individual contributor role on the Product team. In this role, you will be expected to independently own and lead complex research projects while contributing to broader team initiatives with growing consistency.

Requirements

6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup
Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products
Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable
Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context
Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed

Nice To Haves

Experience working with creator tools, marketplaces, or e-commerce products is a plus

Responsibilities

Own and drive the research roadmap in close partnership with Product, Success and Sales
Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience.
Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience.
Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
Advocate for the voice of the creator, shopper and brand throughout the product development process
Contribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharing
Help level up research understanding across the team through lightweight training and education