Senior Manager, Product Portfolio & Business Strategy

CarMax • Richmond, VA

18h • Hybrid

About The Position

For 25 years, CarMax has led the way with an innovative, customer-right way to buy and sell a used car. We are the nation’s largest retailer of used cars, with 25K+ associates and 200+ locations nationwide. With best-in-class financial performance, customer satisfaction, and Associate engagement, CarMax is well positioned for continued growth. The Sr Manager, Product Portfolio & Business Strategy serves as a strategic linchpin of our Product organization. This role is a high-impact, executive-level partner that drives the Product portfolio’s alignment with our boldest company-wide ambitions. The role will shape Product-specific strategies, optimize cross-functional execution, and be highly influential in shaping CarMax’s strategic agenda to deliver transformative value. The role demands a blend of analytical rigor, emotional intelligence and bold decision-making to shape the future of an industry leading Product organization.

Requirements

• 7+ years in leadership roles within technology, management consulting, or high-growth startups with a proven track record of influencing outcomes at the executive level
• Undergraduate degree in Business, Engineering, Computer Science, or a related field
• Exceptional strategic thinking and problem solving, with the ability to distill complexity into clarity
• Mastery of operational frameworks and tools (e.g., OKRs, Agile, Lean) to drive measurable results
• Outstanding communication and persuasion skills, capable of commanding a room and aligning diverse stakeholders
• Deep understanding of technology trends, product lifecycles, and competitive dynamics in the tech ecosystem
• High EQ and resilience, with a knack for building trust and navigating ambiguity in fast-paced environments

Nice To Haves

• MBA or advanced degree strongly preferred

Responsibilities

• Product-Led Strategic Vision: Partner with the Chief Product Officer and Chief Product Technology Officer to craft and execute a multi-year Product roadmap that draws upon the corporate strategy to drive company-wide growth, innovation, and competitive advantage. Break down complex challenges into actionable, product-specific strategies that propel broader initiatives.
• Data-Driven Decision Making: Leverage advanced analytics and insights to provide the Product leadership team with real-time recommendations across strategy, investments, operations, and resourcing, anticipating risks and seizing opportunities in an evolving tech and auto landscape
• Executive Influence: Serve as a Product Leadership proxy in high-stakes internal and external engagements, representing Product priorities in negotiations, senior stakeholder reviews, and industry forums
• Portfolio Governance: Develop and maintain a Product governance model, including budget oversight, resource prioritization, and a regular cadence of performance reviews with senior leaders, ensuring the portfolio delivers against strategic goals and scales efficiently
• Cross-Functional Alignment: Act as the connective tissue between cross-functional teams, breaking down barriers and fostering collaboration to accelerate the impact of the Product organization
• Operational Excellence: Oversee and optimize the Product organization’s operations, identifying inefficiencies, streamlining workflows, introducing data-driven standards (e.g., enhanced visualization and reporting) and implementing scalable systems that enhance efficiency, productivity, accountability, and flawless execution
• Communication Leadership: Craft and execute a communications strategy that informs executives, cross-functional stakeholders, and internal audiences about the Product vision and performance, tailoring compelling storylines that assert a bold point of view and gain buy-in for ambitious goals
• Talent & Culture Catalyst: Lead a team of associates to deliver these outcomes, fostering their growth and development. Drive initiatives to attract, retain, and develop top-tier talent within the Product organization, embedding a culture of innovation, accountability, and excellence that reflects CarMax’s values and ambitions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees