Senior Manager, Product Operations

Visa • Highlands Ranch, CO

291d • $135,200 - $172,000 • Hybrid

About The Position

We are seeking a highly qualified, dynamic, and experienced individual to join the Debit Processing Service (DPS) Operations team as Product Operations Manager. This role will focus on building data and driving and implementing business and customer insights with the objective of improving data driven decisions, productivity, and customer satisfaction. The ideal candidate will have a strong background in product operations, and a proven record of accomplishment. This role will report to VP, DPS Operations.

Requirements

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
• A data-driven mindset, healthy skepticism, with strong analytical skills and a deep curiosity about company data.
• Proven experience in a product operations or data analysis role.
• Excellent communication and interpersonal skills.
• Proficiency in data analysis tools and software (e.g., SQL, Python, Excel).
• Experience with data visualization tools (e.g., Tableau, Power BI).
• Strong organizational skills and attention to detail.
• Experience in the technology, payments or software industry.
• Knowledge of industry best practices in data intelligence and market insights.
• Familiarity with agile methodologies and frameworks.

Nice To Haves

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.

Responsibilities

• Develop and implement business and market insights to drive data-driven decisions.
• Promote best practices in data instrumentation and ensure adherence to industry standards.
• Prepare weekly, monthly, and quarterly reports to provide actionable insights and support the decision-making process.
• Prepare team and executive level reports to inform operational health and performance.
• Identify and implement opportunities to automate data correlation processes, enhancing efficiency and visibility.
• Interface with product management, technology, commercialization, client services and other departments to identify and address areas of need to accelerate drive data-driven decisions.
• Communicate effectively with stakeholders to ensure alignment and support for operational initiatives.
• Foster a culture of continuous improvement by encouraging innovation and staying abreast of industry best practices.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree