Senior Manager, Product Operations

Sprout Social

76d • $147,488 - $221,232

About The Position

Sprout Social is looking to hire a Senior Manager, Product Operations to our R&D Operations team. Sprout empowers businesses around the globe to tap into the power and opportunity of social media. Our software brings together social content and messaging, data and workflows in a unified system of record, intelligence and action. Operating across major social media channels like Twitter, Facebook, Instagram, TikTok, Pinterest, LinkedIn, Google and YouTube, we provide organizations with a centralized platform to effectively manage social media efforts across stakeholders and business functions. We’re relentless about ensuring the success of our customers and building elegant software, and are regularly recognized by customers for our industry-leading products. Our R&D Operations team is responsible for helping us achieve product excellence and rigor in our product team’s processes. This includes program management, data analysis, inter-departmental communication, new-hire onboarding, product feedback analysis and presentation, ownership of the product team’s tech stack, release process and management and more. This role, reporting to the Chief of Staff for R&D and Head of Product Operations, will play a key part in scaling how we plan, prioritize, and deliver products as Sprout grows, ensuring our operating model keeps pace with increasing complexity.

Requirements

• 7+ years of experience in product management, business operations, program management, management consulting, or operations; ideally within a high-growth SaaS or B2B company.
• 3+ years of experience directly managing other people in a people management role.
• Experience collecting, organizing, analyzing and presenting qualitative and quantitative data.
• Experience influencing senior executives and shaping product decision-making at the organizational or portfolio level.

Nice To Haves

• Proven track record of hiring, scaling and developing high performing teams.
• Cross-functional leadership and relationships working company-wide with teams like design, engineering, operations, success, sales, support and more.
• Exceptional verbal and written communication; including small group discussions, large-scale presentations, or to executives.
• Strategic thinker with experience in change management and organizational design.
• Experience with a variety of work management tools, Google Suite, Atlassian (Jira, Confluence, Atlassian Home).
• Ability to inspire, motivate and evangelize.

Responsibilities

• Lead and develop a team of Product Operations Managers and Technical Program Managers, responsible for driving outcomes and running the operational 'engine' that keeps Sprout’s product development moving efficiently.
• Evolve and manage our release process in close coordination with R&D and GTM partners, ensuring teams are aligned, launches are well-coordinated, and customers experience smooth, high-quality releases.
• Drive operational excellence by setting clear priorities, providing coaching and guidance, and ensuring your team has measurable, sustained impact on how Sprout delivers impact to our customers and teams.
• Foster cross-functional alignment with engineering, product, design, and GTM teams to improve how we plan, track, and communicate product work.
• Model strong leadership by building trust, cultivating accountability, and supporting both performance and career growth of your team members.

Benefits

• Restricted stock units (RSUs) under Sprout’s equity plan.
• Medical, dental, vision, basic life, accidental death, and dismemberment insurance.
• Modern Health (a wellness benefit).
• 401k plan with a 50% match on contributions up to 6%.
• Flexible Paid Time Off and ten paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees