Senior Manager, Product Operations, Sales Experience

Visa•Austin, TX

1h•Hybrid

About The Position

If you’re passionate about enabling high‑performing sales teams through powerful internal tools and seamless operational processes, we want to hear from you. Join us in elevating Visa’s sales experience and shaping the systems that drive how our teams sell. Role Overview We are seeking a proactive, analytical, and highly collaborative Senior Manager, Product Operations to support the strategy, execution, and optimization of Visa’s internal sales tools (E.g. Visa Sales Navigator). In this role, you will partner closely with Product, Sales, Sales Readiness, Sales Enablement, Technology, and Operations to ensure the tools our sellers rely on are intuitive, effective, well-governed, and aligned to business priorities. You’ll drive process excellence, ensure operational readiness for releases, maintain high-quality backlog and workflow management, and enable data-driven decisions that enhance the seller experience and improve productivity.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Responsibilities

Product Discovery
Lead product discovery to define and validate the product value proposition by gathering qualitative and quantitative data, synthesizing insights into clear narratives.
Develop mathematical models, value frameworks, and data-driven logic within the Value Calculator that enable sellers to quantify customer impact and articulate ROI in sales pitches and customer conversations.
Product Operations Strategy & Planning
Partner with the Sales Tools Product Owner and cross-functional leads to define and refine the operational strategy supporting Visa’s internal sales experience products.
Develop structured operating rhythms for planning, prioritization, backlog grooming, delivery, and release management.
Cross-Functional Collaboration
Work closely with Sales, Sales Enablement, Tech, and Operations teams to intake and clarify requirements, understand user needs, and translate them into actionable workflows.
Serve as a central coordination point to ensure alignment, reduce friction, and streamline communication across teams supporting the sales experience ecosystem.
Backlog & Workflow Management
Maintain a healthy and transparent product backlog—ensuring requirements, user stories, and acceptance criteria are clear, prioritized, and aligned with business impact.
Support sprint planning and Agile ceremonies, ensuring the highest value work is always being delivered.
Release & Change Management
Oversee operational readiness for new feature releases across sales tools, ensuring documentation, enablement content, and communication plans are complete.
Partner with the GTM lead to help drive adoption, capture feedback, and measure post‑launch impact.
Performance Insights & Metrics
Define, track, and report KPIs that measure tool usage, seller experience quality, operational efficiency, and overall impact on selling productivity.
Build dashboards and reporting mechanisms that surface actionable insights for stakeholders and leadership.
User Feedback & Continuous Improvement
Establish structured user feedback loops through the GTM and product leads to identify pain points, opportunities, and unmet needs.
Translate insights into recommendations that influence the product roadmap and future enhancements.
Tooling & Systems Optimization
Ensure backlog and requirements are accurately submitted into Tech platforms like Jira and committed for release.
Identify opportunities to streamline workflows, reduce manual work, and improve team operations through better systems design.
Agile & Process Excellence
Champion Agile and Lean best practices across the product and engineering teams supporting sales tools.
Drive continuous improvement in team processes, handoffs, alignment mechanisms, and delivery predictability.