Senior Manager, Product Manager - Customer Services & Strategy (US Card)

Capital One • McLean, VA

129d • $175,500 - $240,300

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. The US Card Customer Services & Strategy team has several openings within the Recoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces.

Requirements

• At least 5 years of experience working in Product Management.
• Currently has, or is in the process of obtaining a Bachelor's Degree or a Master's Degree in a quantitative field or an MBA with a quantitative concentration.

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Demonstrate proficiency in five key areas which are the foundation for successful Product management: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.
• Obsess about internal and external customer needs to reimagine and innovate product solutions.
• Deliver game-changing outcomes by focusing on leverage and execution excellence.
• Leverage technology to deliver innovative and resilient solutions that enable both near term and long term value.
• Identify and resolve complex problems to deliver outcomes while mitigating product risks.
• Lead cross functional teams to solve customer problems and drive organizational alignment.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree