Senior Manager, Product Management

Fidelity Investments • Smithfield, RI

2d • Hybrid

About The Position

Principal Business Analyst, Digital Solutions The Role Within Fidelity, our Digital Solutions Business Analysts are pivotal in partnering with business sponsors, co-leading key initiatives and translating customer and business needs into actionable solutions that deliver tangible value for our customers across digital experiences. This analyst will play a key role in Digital Channels Governance, ensuring consistent customer experiences across web and mobile applications & delivering value to our customers and business through governance and standards by: Understanding how the customer interacts with Fidelity’s digital experiences and the tasks they need to complete. Facilitating Channel Governance forums to ensure adherence to standards and alignment across stakeholders. Partnering with teams to improve messaging creation and governance processes across Fidelity.com and Flagship Mobile. Collaborating with cross-functional teams to drive impact, consistency, and scale across digital experiences. The Team Digital Solutions members are passionate about bringing together people, process, and technology to serve our growing customer base. DS&S members share a set of core product management and analytical skills, along with differentiating skills that are suited to the product to which they are aligned. This role will support the Digital Channels Governance mission to empower teams to create consistent customer experiences across web and mobile that align to business priorities, ensure adherence to standards, and promote efficiency and scale by leveraging reuse! As a member of the Digital Solutions team, you will be part of a dynamic community of product professionals. You will receive ongoing coaching, training, and development opportunities to improve your skills and expand. Note: Fidelity is not providing immigration sponsorship for this position Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected]. Fidelity Privacy Policy

Requirements

• Bachelor's degree required.
• 8+ years of business analysis experience (or Masters with 6+ years of experience), including experience with successful development and delivery of digital solutions.
• Experience in digital product management, governance processes, experimentation, and applying data-driven outcomes.
• Ability to communicate and collaborate effectively across multiple teams and stakeholders to clearly articulate requirements, facilitate discussions, manage expectations, and ensure alignment.
• Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making.
• Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information.
• Able to identify and document dependencies across cross functional teams.

Nice To Haves

• Familiarity with digital adoption platforms (e.g. Pendo) preferred.
• Familiarity with tools like JIRA, Confluence for mapping user requirements, process maps and analysis documentation.

Responsibilities

• Understanding how the customer interacts with Fidelity’s digital experiences and the tasks they need to complete.
• Facilitating Channel Governance forums to ensure adherence to standards and alignment across stakeholders.
• Partnering with teams to improve messaging creation and governance processes across Fidelity.com and Flagship Mobile.
• Collaborating with cross-functional teams to drive impact, consistency, and scale across digital experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees