Senior Manager, Product Management, Card Collections Experience Segmentation Lead

Capital One • McLean, VA

89d • $193,000 - $220,300

About The Position

The Senior Manager, Product Management, Card Collections Experience Segmentation Lead will play a pivotal role in modernizing Capital One's technology and enhancing customer experiences for those facing financial difficulties. The Card Collections team is dedicated to treating customers with dignity and respect, helping them manage their debt responsibly. This position involves leading the development of personalized, segmented experiences for customers, leveraging a newly unified tech stack to drive engagement and sustainable outcomes. The role requires collaboration with various teams, including design, marketing, operations, and data science, to create a roadmap for segmented collections experiences that align with customer needs and business goals.

Requirements

• At least 5 years of experience in Product Management.
• Bachelor's or Master's degree in a quantitative field or an MBA with a quantitative concentration.
• Experience in driving best-in-class consumer digital experiences.
• Strong communication and storytelling skills.
• Ability to manage stakeholders and create a unified customer experience roadmap.

Nice To Haves

• Experience in the financial services industry.
• Proficiency in running structured product experiments.
• Willingness to challenge the status quo and seek innovative solutions.
• Aspirations to take on a general manager role.

Responsibilities

• Lead the vision and execution of segmented collections experiences for customers.
• Collaborate with cross-functional teams to develop and implement product strategies.
• Utilize customer data to create personalized financial assistance options.
• Drive product experiments to test and validate new features and approaches.
• Manage stakeholder relationships to ensure alignment on product goals and customer experience.

Benefits

• Comprehensive health benefits.
• Performance-based incentive compensation.
• Inclusive workplace culture.
• Opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree