Senior Manager, Product Designer

Capital One•McLean, VA

8d•$182,500 - $249,900

About The Position

We’re currently seeking a Senior Manager, Product Design to join our Core Compliance design team, part of the Risk and Audit Design organization, which rolls up to the Experience Design organization. In Core Compliance, we bridge the gap between complex legal requirements and everyday execution. We enable Capital One to push boundaries by building the guardrails that keep our innovation safe. Our focus isn’t just on compliance—it’s on engineering the robust systems and frameworks that safeguard our customers and our reputation. The Mission: Designing the tools our associates need to hunt down bad actors and mitigate systemic risk. The Work: Managing high-stakes, data-intensive processes where precision and deep insight are non-negotiable. The Goal: Turning dense legal landscapes into intuitive, well-governed workflows that empower the entire business. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a Senior Manager of Product Design, you’ll combine your craft expertise and people leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems, drive product strategy and create a thriving team culture of high performing designers. Here are some of the expected competencies for this role: Product Design Expertise: Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes Leadership: Reinforce a positive and inclusive team environment, set goals aligned to broader portfolio strategy, manage stakeholders, remove barriers and train and develop designers who are empowered to reach their potential and enabled to help the business to achieve its goals Strategic Direction: You'll shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business. You'll drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems. Human-Centered: Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio. Business-Focused: Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed) Problem-Solving: Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment. Bring exceptional creativity to exploring a solution space. Collaboration: Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results Communication: Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results

Requirements

At least 6 years of experience in a Product Design role
At least 6 years of experience in design and prototyping tools such as Figma
At least 2 years of experience in a people leadership role
The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Nice To Haves

At least 8 years of experience in a Product Design role
At least 8 years of experience in design and prototyping tools such as Figma
Experience working with and contributing to an established design system
Experience collaborating with product, tech and business leaders
Experience leading design projects or teams
Experience working in heavily regulated, data heavy problem spaces

Responsibilities

Demonstrate established expertise in product design, leveraging a variety of skills across interaction, visual and service design
Help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems
Work with your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
Reinforce a positive and inclusive team environment
Set goals aligned to broader portfolio strategy
Manage stakeholders
Remove barriers and train and develop designers who are empowered to reach their potential and enabled to help the business to achieve its goals
Shape product direction and outcomes by leveraging deep design expertise, user insights, and an understanding of the business
Drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems
Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio
Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage
Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment
Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results
Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results