Senior Manager, Product Design

Vidyard

8h • Hybrid

About The Position

Vidyard is looking for a Senior Manager, Product Design to lead our Product Design team, reporting to the VP, Product and Design. You will work closely with the Product team to help define the vision and strategy for the suite of Vidyard products. You will champion design-led thinking and serve as a strategic partner in the product development process - ensuring every customer interaction reflects an “it just works” experience while reimagining the ways customers will use Vidyard in the future. This role is critical in building a world-class design discipline at Vidyard. You’ll work closely with leaders across the business and shape not just our products, but our people and the way we design and build. This is a remote-first role open to candidates located in Canada. Our Product Design team includes three Product Designers and a Copywriter/Technical Writer, each embedded in cross-functional squads alongside Product Managers, Software Development Managers, and Developers. We strive to deliver accessible, customer-centric experiences grounded in research and data, and we've built a collaborative critique culture focused on solving the problems that matter most to our customers' day-to-day work. We're a team that's actively evolving how we design. We embrace AI as a core part of our creative and operational toolkit - whether that's accelerating research synthesis, exploring design directions faster, or improving how we document and communicate our work. We're not just keeping up with the industry; we're constantly evaluating and adopting best-in-class AI tools to push the quality of our work and the efficiency of how we do it. If you're excited by the idea of helping shape what a modern, AI-forward design practice looks like, this team is for you.

Requirements

• 5 - 8+ years of experience in product design, including a combination of leadership and hands-on design work.
• Strong understanding of user-centered design principles, UX research, and design systems.
• Ability to balance leadership responsibilities with hands-on design work in a fast-paced, dynamic environment.
• Expertise in design tools like Figma, including emerging AI-design tooling like Google AI Studio, Claude, Lovable etc.
• A solid understanding of research and testing methods required to develop customer empathy, discover problems, and validate ideas.
• Ability to own the end-to-end design process - from conceptual thinking to high-fidelity prototypes.
• Experience working in a cross-functional squad with Product Managers and Software Developers.
• Demonstrated ability to collaborate cross-functionally across Marketing, Sales, and Customer Experience teams.
• Proven ability to manage, mentor, and grow a multidisciplinary team including designers and writers.
• Comfort leveraging AI tools to enhance team workflows, accelerate design exploration, and improve outcomes - while applying strong creative and strategic judgment.

Nice To Haves

• Experience in a Product-led Growth (PLG) company is an asset.

Responsibilities

• Partner with cross-functional teams to deliver intuitive, engaging, and accessible user experiences that meet business objectives.
• Champion user delight and ease of use as key product differentiators. Continuously push the quality bar for our UX and help evolve our design system.
• Facilitate design critiques, workshops, and collaboration sessions to foster cross-functional alignment and uplevel skills across the design team.
• Balance long-term vision with short-term execution, continuously shipping value that ladders up to the product roadmap.
• Lead generative research to help define the future direction of Vidyard’s product experience.
• Use insights to drive product strategy and connect design initiatives to business outcomes.
• Collaborate with Product and Engineering to define the design vision, strategy, and roadmap.
• Advocate for design thinking and a user-centered approach across the organization.
• Present design work to leadership with thoughtful storytelling that influences and inspires.
• Facilitate collaboration between design, product, and engineering to prioritize efforts and ensure seamless execution.
• Advocate for design as a key driver of business success and user satisfaction across the organization.
• Build strong relationships with Sales, Marketing, and Customer Success to deliver a best-in-class customer experience end to end.
• Lead, mentor, and develop a high-performing team of Product Designers and a Copywriter/Technical Writer, helping them grow their skills and achieve their career goals.
• Set clear goals, provide constructive feedback, and create individual development plans for team members.
• Foster a collaborative, customer-focused culture within the team and across the R&D organization.
• Help implement and continuously improve team processes including critiques, team rituals, and ways of working.

Benefits

• Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year.
• Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period).
• Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot.
• Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
• Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development.
• Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community.
• Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed