Senior Manager, Product Design (Remote within 100 miles of office location)

CarMax • New York, NY

223d

About The Position

The Sr Manager, Product Design leads a team of Product Designers in providing innovative end-to-end experiences for CarMax. Building on their knowledge of the customer, our brand and our omnichannel ecosystem, the Sr Manager translates business strategies into digital-first experiences that are measurable and scalable. In partnership with Product, Strategy and Engineering, the Sr Manager establishes a vision for future experiences that drives growth while holding teams accountable to experience cohesion and quality.

Requirements

• 8+ years' experience within the field of user experience and UX design/development.
• 2+ years leading user experience teams.
• BA/BS degree.
• Portfolio or work samples showcasing experience design, creativity, and depth of thought coupled with fluency in best practices for UX Design, Visual Design and Front End Development.
• Passion for technology and design, and the drive to stay on top of industry trends and best practices.
• Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels.
• Good listener - weighs input from multiple perspectives when forming opinions and recommendations.
• Collaborative and team-oriented work approach.
• Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions.
• Experience facilitating brainstorming and product discovery sessions and getting consensus among a large, diverse group of stakeholders.
• Experience leveraging user research.
• Strong UX Design principles and deliverables, including rapid prototyping, site maps, information architecture, user personas, wireframes, flows, etc.
• Ability to convert ideas quickly into design artifacts.
• Strong Visual Design principles and deliverables.
• Ability to perform interface design critiques and supply objective feedback to designers.
• Strong critical thinking and analysis skills.
• Able to manage, train and mentor others in UX design methodologies and best practices.
• Experience designing solutions for web, mobile, and tablet applications.
• Experience with Agile development processes.
• Responsive/adaptive design experience a plus.
• E-commerce experience a plus.

Responsibilities

• Develop a team of talented Product Designers to deliver on the vision and standards and to be strong collaborators, facilitators and communicators.
• Communicate a clear experience vision to stakeholders that simplifies complexity, generates excitement and leads from human-centeredness.
• Inform and champion the vision and standards for CarMax experience design and its practices.
• In partnership with Product and Engineering leadership, establish priorities and objectives for a Product Program that guide teams on their path to realizing our Product Vision for Retail or Supply experiences.
• In partnership with Strategy and Product teams, champion and hold teams accountable to understanding consumer needs, opportunities and pain points to continually inform an iterative design and discovery process.
• Manage the team's creation of visual artifacts to articulate, inform and validate ideas (prototypes, wireframes, sketches, journey maps, personas, etc.) building on our design system practices.
• Inform and help to evolve the CarMax Design System.
• Stay current on all the tools, principles and practices in experience design and development, and advocate for continuous improvement.
• Lead and facilitate meetings and brainstorming sessions that are organized and productive.
• Create clear role expectations and leverage industry standards to move UX practices forward.
• Develop associates to reach their full potential - understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy.
• Manage resourcing for product roadmap that aligns with business needs and associate growth goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Motor Vehicle and Parts Dealers
• Education Level: Bachelor's degree