Senior Manager, Product Application

Dover Food Retail•Atlanta, GA

1d•Onsite

About The Position

Our Story : Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony . DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. Job Title: Senior Manager, Product Application Location: Conyers, GA What we’re looking for: We are looking for a collaborative and influential manager that can manage day-to-day operations of our Product Application group in Conyers, GA. This individual will play a key role in enhancing our product application front-end processes including designing, quoting and securing orders with a strong focus on speed and accuracy while building a robust and consultative team of Product Application Specialists.

Requirements

Bachelor’s Degree (Mechanical Engineering)
10+ years in HVAC/R industry
7-10 years-experience in leadership role
Excellent communication skills
Process improvement / problem-solving mindset
Ability to manage through influence
High-energy and strong sense of urgency
Results-oriented

Nice To Haves

5+ years working in product application
Process improvement certification(s) such as Lean or Six Sigma
Prior experience in customer-facing roles

Responsibilities

Daily Management – ensuring that service-level agreements are being met for quote lead time and on-time delivery and that a robust communication protocol is in place for quotes or orders fall outside of service-level agreements
Workload Distribution – achieve maximum output from the team while understanding strengths and development areas held by team members so that workload can be distributed accordingly and that team members feel empowered and accountable
Productivity – laser-focus on collaborative and cross-functional process improvement, identifying opportunities for automation / driving automation projects through completion and taking advantage of our strategic geographic centers of excellence to reduce cost to serve
Building World-Class Team – coach and develop our team of Product Application associates to be true consultative sales partners with intense focus on adding value to the front-end processes such that communication and the Customers’ experiences lead to Customer loyalty and revenue-generation
Reporting – using Daily Management outputs and other tools to improve both the speed and quality of our data so that we are providing value through intelligent insights so our organization can quickly focus on the most important challenges and opportunities
New Product / Feature Introduction – serve as the point person on the implementation of new products or features to ensure that these products and features are quickly assimilated into our front-end processes