Senior Manager, Post Sales Operations

Atlassian • Austin, TX

80d • $150,300 - $236,175

About The Position

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. The Senior Manager, Post Sales Operations will lead a team supporting customer success, renewals, and advisory services by driving operational excellence, strategic planning, and data-driven insights. This role partners closely with cross-functional leaders to optimize business performance and foster continuous improvement in a dynamic, fast-paced environment.

Requirements

• +10 years of progressively increasing responsibility in Sales Operations, Strategy, BizOps, or Analytics roles within a technology company and/or experience at a top-tier consulting firm.
• Experience in people leadership; coaching, mentoring and developing future leaders.
• Strong business acumen and executive presence, with the ability to influence cross-functional stakeholders and executive leadership.
• Superior analytics and Excel skills: You know what questions to ask, what the data says, and what actions to take based on the results.
• Comfort operating independently in a fast-changing environment, with multiple teams relying on you.
• Ownership mentality: You take pride in your work and view what you do as a part-owner and builder of the organization.
• Ability to communicate data effectively: You can create compelling presentations and lead executives through data deep-dives.
• Strong partnership skills: You understand that an organization comprises diverse parts and relish influencing other teams and co-piloting cross-team initiatives.
• Process improvement expertise: Continuous improvement is part of your DNA. You can enhance business processes from diagnosis to documentation to execution.
• Ability and desire to cover a range of activities, from C-level presentations to hands-on data deep-dives.
• A bachelor’s degree or equivalent is required. A MBA or relevant advanced degree is preferred.

Responsibilities

• Collaborate with customer success, renewals and advisory services leaders to run their businesses
• Ensure operational rigor through the administration of weekly KPI reviews, MBRs and executive readouts
• Support fiscal year planning, target and OKR setting, and conduct ad-hoc analytics to uncover areas for growth
• Manage a team of business analysts across customer success, renewals and advisory services organizations

Benefits

• Health and wellbeing resources
• Paid volunteer days
• Equitable, explainable, and competitive compensation programs
• Eligibility for benefits, bonuses, commissions, and equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees