Loews-posted 7 months ago
Full-time • Mid Level
Orlando, FL
Accommodation

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

  • Provides 24 hour a day/ 7 day a week support through effective manager training.
  • Manages the tasks necessary to ensure the availability and security of the POS workstations, printers, scales, scanners, and pin pads.
  • Ensures daily system maintenance tasks are completed accurately and in a timely manner.
  • Oversees the performance of POS, Restaurant Reservation System, and hardware upkeep with all POS devices.
  • Provide knowledgeable, courteous, helpful support for all technology staff and operations management of these systems.
  • Utilizes ServiceNow to document changes, reviews, and verifies all operations for accuracy and completeness.
  • Maintains logs records for all scheduled database changes, that provide necessary audit trail for menu price changes and who requested these changes.
  • Maintains system security for POS, Reservations systems.
  • Works with the Network Manager to ensure the highest possible reliability and security of the POS Local Area Network.
  • Works closely with the Network Manager to coordinate preventive and emergency maintenance related activity for all POS related network systems.
  • Schedules, coordinates, and performs system upgrades to the POS system.
  • Assists in the selection of POS hardware and peripherals.
  • Maintains thorough documentation of the standard configuration of the POS workstations.
  • Works with the Inventory Control Manager to maintain an accurate, up to date inventory of all POS hardware.
  • Notifies affected end users of any scheduled/unscheduled downtime that will occur during the performance of scheduled/emergency maintenance operations.
  • Prepares reports for management relating to department and system operations.
  • Interviews, selects, trains, appraises, coaches, counsels, and disciplines personnel according to Loews Hotels standards.
  • Establishes and ensures adherence to all departmental and Loews Hotels guidelines, policies, and procedures.
  • Attends all required hotel meetings to keep abreast of in-house activities/promotions and events; maintain communications with other departments throughout the hotel.
  • Regular attendance in conformance with standards.
  • May be required to work varying schedules to reflect business needs.
  • Required to attend all training sessions and meetings.
  • Strong understanding of TCP/IP networking.
  • Ability to manage multiple projects/priorities simultaneously.
  • Strong project management skills.
  • Self-starter, with strong analytical and problem-solving abilities.
  • Effective management, leadership, and communication skills.
  • Ability to work flexible schedule to include weekends, holidays, and overnights.
  • Bachelor's degree in Information Technology or related field preferred.
  • Minimum of 4+ years prior working to support F&B systems, MS Office applications.
  • One free meal per shift.
  • Free theme park access.
  • Paid parental leave.
  • 401K matching.
  • Travel benefits.
  • Opportunities for ongoing learning and development.
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