Senior Manager, PMO

Visa•San Francisco, CA

1d•Hybrid

About The Position

The Senior Manager, Project Management Office (PMO) plays a pivotal role within Visa’s Global Insights & Analytics team, serving as the architect and steward of project governance for all enterprise-level initiatives. This position will drive standardized processes and frameworks that ensure consistency and alignment across global and regional projects. The Senior Manager, PMO is dedicated to ensuring that all key business decisions are grounded in robust, data-driven insights. This role is integral to embedding a culture of governance and data-driven decision-making, supporting Visa’s objective to integrate actionable insights across all facets of the business and drive success in global markets. As Senior Manager, you will be instrumental in shaping research solutions that deepen client engagement, foster internal alignment, and sharpen Visa’s competitive edge. This is a unique opportunity to deliver high-impact insights in a dynamic, global environment and gain deep exposure to the payments industry alongside top research and marketing professionals. Operational Leadership -Drive operational excellence across the Insights and Analytics PMO by designing, implementing, and refining the business’s core operational processes. Strategic Planning - Lead business planning efforts, develop strategic roadmaps, and support the scaling of marketing services in collaboration with senior leaders. Financial and Pipeline Management -Oversee financial tracking, reporting, and ensure robust pipeline management to support business growth and performance objectives. Create insight decks and executive readouts that summarize performance, tests, and audience findings, with clear recommendations for creative, targeting, and budget optimization. Governance and Oversight - Develop and enforce uniform project management standards, policies, and procedures to guarantee cohesive execution across diverse initiatives. Lead the development of marketing measurement frameworks (e.g., channel KPIs, full-funnel metrics, attribution and incrementality) that connect spend to business outcomes. Strategic Alignment - Ensure that all projects are aligned with Visa’s enterprise priorities and strategic objectives, integrating insights throughout business functions, from strategy and product development to marketing and client engagement. Resource Optimization - Oversee the allocation of resources, ensuring that teams are equipped to deliver on project goals while maximizing efficiency and minimizing risk. Risk and Priority Management - Proactively identify, assess, and manage project risks, prioritize initiatives to support the achievement of critical business outcomes. Insight Integration - Champion the infusion of data-driven insights into every aspect of project planning and execution, reinforcing Visa’s commitment to informed decision-making globally. Establish best practices, documentation, and governance for metrics definitions, data quality, and usage across the marketing organization Drive continuous improvement in analytics project delivery, tooling, and collaboration with marketing, finance, product, and agency partners. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
Experience leading a PMO or large, cross functional project portfolio in a marketing, analytics, or digital environment (in house and/or agency).
8+ years of experience in project or program management, including at least several years in analytics, marketing technology, or marketing operations, with exposure to technology, consulting, CPG, retail, agencies, financial, or payments sectors.
Strong understanding of marketing analytics (measurement, dashboards, attribution, experimentation) and creative/marketing workflows.
Demonstrated ability to design and implement PMO frameworks, prioritize complex portfolios, and influence senior stakeholders.
Proven experience in designing, developing, and deploying AI tools and solutions using modern programming languages and frameworks.
Marketing and project/program management experience, including leading a PMO or large project portfolio.
Ability to work well with team members and build good relationships with people throughout the organization. Strong communication and people skills are important.
Enthusiastic and flexible team player with pro-active approach.
Proficient in MS Office Suite (Word, PowerPoint, Excel, Outlook).
Strong written, verbal, and presentation skills, including the ability to deliver clear, compelling presentations to senior executives.
Fluency in English required.
Strong self-management and organizational skills.
Excellent time-management, organizational, and management skills that allow for high-level productivity in any working environment.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD.
Experience working with research agencies, helping with client communications, and supporting business planning and strategy as part of a team.
Knowledge of payment services and related marketing is a plus.

Responsibilities

Drive operational excellence across the Insights and Analytics PMO by designing, implementing, and refining the business’s core operational processes.
Lead business planning efforts, develop strategic roadmaps, and support the scaling of marketing services in collaboration with senior leaders.
Oversee financial tracking, reporting, and ensure robust pipeline management to support business growth and performance objectives.
Create insight decks and executive readouts that summarize performance, tests, and audience findings, with clear recommendations for creative, targeting, and budget optimization.
Develop and enforce uniform project management standards, policies, and procedures to guarantee cohesive execution across diverse initiatives.
Lead the development of marketing measurement frameworks (e.g., channel KPIs, full-funnel metrics, attribution and incrementality) that connect spend to business outcomes.
Ensure that all projects are aligned with Visa’s enterprise priorities and strategic objectives, integrating insights throughout business functions, from strategy and product development to marketing and client engagement.
Oversee the allocation of resources, ensuring that teams are equipped to deliver on project goals while maximizing efficiency and minimizing risk.
Proactively identify, assess, and manage project risks, prioritize initiatives to support the achievement of critical business outcomes.
Champion the infusion of data-driven insights into every aspect of project planning and execution, reinforcing Visa’s commitment to informed decision-making globally.
Establish best practices, documentation, and governance for metrics definitions, data quality, and usage across the marketing organization
Drive continuous improvement in analytics project delivery, tooling, and collaboration with marketing, finance, product, and agency partners.