Senior Manager, Photography Operations

The Gap • Folsom, CA

22d

About The Position

The Senior Manager of Photography Operations is a studio-based leader on the Old Navy Online Operations team (ONOL). This role combines photography pipeline expertise and business acumen to drive best-in-class execution within the studio and ensure critical photography outputs are delivered in alignment with company strategies. The Sr. Manager connects cross-functional teams (Creative, Online Experience, Catalog Operations) and manages a high-volume product photography pipeline. They are responsible for seamless execution in a fastpaced, high-visibility environment. This role also functions as a key business partner to the Sr. Director and Studio Leadership in shaping and executing both near- and long-term photo operations strategies. The Sr. Manager translates enterprise business priorities into tactical execution plans that directly support Online, Marketing, and Global Merchandising objectives.

Requirements

• Expert knowledge of ecommerce, retail, marketing, and visual production operations.
• Strong familiarity with tools such as Creative Force, Airtable, FileMaker Pro, and production tracking platforms.
• Strong planning, communication, and project management skills.
• Demonstrated success in team leadership, coaching, and talent development.
• Ability to connect operational execution with business strategy, bridging creative intent and commercial priorities to deliver measurable impact across online and marketing channels.
• 6+ years in online project management, production, or operations
• 4+ years in eCommerce environments, ideally with omnichannel retail experience
• 3+ years managing and developing teams

Responsibilities

• Oversees end-to-end product photography pipeline, owning pre-season sample ordering and in-season sample management within the studio; ensures products are accurately prioritized, milestones are met, and photography is executed in alignment with established style guidelines.
• Sets direction for operational execution of the product photography pipeline, continuously evolving workflows to drive efficiency, scalability, and output quality.
• Helps build the annual product photography budget for on-figure and laydown photography using input from various teams (Online Experience, Merchandising, and Studio leadership).
• Develops and maintains a seasonal style guide outlining the ONOL product photography strategy.
• Works cross-functionally with studio leadership teams and Digital leadership teams to identify and troubleshoot pipeline interruptions and inefficiencies.
• Implements and operationalizes best-in-class tools and reporting systems for product photography and sample tracking.
• Helps define and manage performance metrics to evaluate effectiveness and drive operational excellence.
• Ensures photo operations execution directly supports brand growth initiatives, such as new capsule launches, designer collaborations, and omni-channel storytelling moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed