Senior Manager - People Operations

Pindrop•Atlanta, GA

3d•$115,000 - $137,500•Onsite

About The Position

Pindrop is seeking a Senior Manager of People Operations to play a critical role in scaling the infrastructure that supports our global workforce. Reporting to the Senior Director, People Operations, this role serves a key operational leader responsible for the systems, processes, and workflows that power the employee lifecycle. This role is ideal for a systems-minded operator who thrives on building scalable, efficient, and high-quality processes. You will own HR technology (UKG Ready), process design, and operational governance - ensuring People Operations runs with accuracy, consistency, and discipline. It will partner closely with Finance, IT, Security, Legal, and functional leaders to ensure People Operations runs smoothly, efficiently, and without error. You will operate as the right hand to the Senior Director, People Operations, helping translate strategy into operational discipline while ensuring the highest standards of accuracy, automation, and process integrity.

Requirements

7+ years of experience in People Operations, HR Operations, or HR Technology roles
4+ years of hands-on experience working in UKG Ready (required)
Strong experience managing HR systems and automation workflows
Proven track record of improving processes and scaling operations
Strong attention to detail and commitment to operational accuracy
HR compliance requirements, including employee lifecycle documentation, and adherence to federal, state regulations
Experience partnering cross-functionally with Finance, IT, Security, or Legal

Nice To Haves

Experience in high-growth technology or SaaS environments
Experience building dashboards, reporting, or analytics within HR systems
Experience managing HR technology vendors or integrations
HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP)

Responsibilities

Own HR Technology & Automation (Primary Ownership)
Serve as the primary owner and subject matter expert for UKG Ready
Manage system configuration, workflows, and ongoing optimization
Drive automation across the employee lifecycle to improve efficiency and accuracy
Partner with IT and Security on integrations, system governance, and access controls
Ensure data integrity, reporting accuracy, and scalable system design
Build and maintain dashboards and reporting for People Operations and Leadership
Establish system standards, governance and best practices across the team
Partner with vendors and internal teams to continuously improve HR technology capabilities
Design & Govern Employee Lifecycle Processes
Own the design, standardization, and continuous improvement of global onboarding, offboarding, and lifecycle workflow processes for employees and contractors
Ensure processes are scalable, well-documented, and consistently executed across the organization
Identify friction points in the employee process experience and implement operational improvements
Partner with functional experts that lead day-to-day execution to implement and refine processes
Partner with Human Resources Business Partners and leadership to ensure operational processes support business needs
Enable Payroll & Benefits Operations
Partner closely with with the Payroll & Benefits Manager to ensure:
Accurate and timely data flow into payroll and benefits systems
Strong document and internal controls
Support annual renewals, vendor negotiations and plan design improvements
Provide additional support for critical issues when needed
Partner with Finance and leadership on cost transparency and vendor performance
Act as a Key Operational Leader
Establish and enforce process standards across the team, in partnership with functional owners
Provide day-to-day operational leadership and guidance across the team
Act as an escalation point for systems and process-related issues
Proactively identify operational risks and resolve issues before they escalate
Support company initiatives requiring People Operations execution