Senior Manager, People Experience - Support Partners

Intuit • San Diego, CA

119d • $209,000 - $282,500

About The Position

The People Experience Team exists to shape experiences that maximize the potential of our people. People Support is one of the four pillars within the People Experience team, whose primary focus is to empower employee success. The Senior Manager, People Experience - Support Partners is a key leadership position that will collaborate with our HR Connect and Shared Services teams to drive continuous improvement in how we handle complex cases and the overall employee experience, and oversee our People Support Partner team. The ideal candidate will be a builder and an accelerator who demonstrates exceptional leadership skills and has a proven track record of success in a dynamic, rapidly expanding, and adaptable environment.

Requirements

• 8+ years of People Experience and Operations Management experience, including a minimum of 3-5 years of HR leadership experience.
• Exceptional project management skills and experience setting a compelling vision, strategy and execution plan.
• Ability to own end-to-end processes and navigate cross-functional teams with a high degree of agility.
• Deep emotional intelligence, objective empathy, and the ability to build human connections easily.
• Data-driven mindset with the ability to analyze data and generate actionable insights that inform next steps and influence decisions.
• A track record of building experiences and enabling self-service functionalities.
• AI fluency, with experience using and building with AI and incorporating it into your work.
• Strong ability to communicate effectively.
• Self-directed, motivated, dependable, detail oriented, and a strong team player with a bias for action.

Nice To Haves

• Comfortable with a fast pace.
• People Champion: Designs, develops and implements changes that improve how we deliver our P&P customer benefits.

Responsibilities

• Build new experiences by translating business strategy into people priorities and initiatives that drive organizational effectiveness.
• Define and package services for complex employee scenarios, focusing on improving existing processes.
• Solution and improve workflows to address 'bumpy' processes and create opportunities for continuous improvement, automating workflows while retaining a human component.
• Collaborate and partner cross-functionally with the People Experience Team (PXT) leadership, HR Business Partners (HRBPs), Centers of Excellence (COEs), HR Shared Services, and other key stakeholders.
• Collaborate with the Experience Design team and share knowledge and trends to build solutions for scale and deliver exceptional employee experiences.
• Provide leadership and mentorship to a high-performing team of People Support Partners.
• Act as a primary point of contact for crisis management during events like natural disasters.
• Leverage a data-driven approach to analyze key employee data, draw insights, and present recommendations that influence decision-making.
• Drive operational excellence by building, scaling, and maintaining case management practices, including governance for playbooks, protocols, and accurate, efficient reporting.
• Contribute to broader People & Places priorities and/or PXT initiatives, and participate in the refinement of HR policies and practices.

Benefits

• Competitive compensation package with a strong pay for performance rewards approach.
• Cash bonus eligibility.
• Equity rewards.
• Benefits in accordance with applicable plans and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services