Senior Manager, People Business Operations & Change Management

Qualtrics • Provo, UT

82d • Hybrid

About The Position

Qualtrics is looking for an energetic individual to support our Chief People Officer and partner on business objectives. An ideal candidate would be someone who leads strategic projects and initiatives across the People team while establishing and operating the rhythms of the People organization. Improving communication and change management of strategic programs/projects in the People organization are a top priority. Driving transformative programs across the People team and with our key stakeholder teams will impact the future of the People organization at Qualtrics. This role reports to the Chief People Officer.

Requirements

• 10+ year's experience driving complex large scale global projects with experience in Human Resources and business operations, and/or program management
• Demonstrated experience in project management throughout the entire life of a project, including defining the project, identifying required resources, selecting and training the team, monitoring deliverables and performance against objectives, making adjustments where necessary, providing feedback and recognition, delivering the final 'product' and creating process documentation
• Experience building and executing change management strategy, including identifying sponsors, developing the training, managing through resistance, tracking progress and analyzing results
• Previous leadership experience in HR/People Team or Employee Experience, particularly in a matrix organization with cross-functional collaboration
• Demonstrated business acumen and the ability to connect the dots between people, customers, and products
• Demonstrated ability to engage with executives
• Experience in working work independently and cross functionally

Responsibilities

• Partner in building the strategy for the People organization
• Build comprehensive project plans, including change management strategy and execution, to implement new or enhanced projects and programs
• Responsible for identifying and operationalizing the operating rhythms of the org including quarterly business reviews, councils, steering committees, budget planning, headcount management and town halls
• Partner with the People Leadership and Finance teams to manage headcount and budget across the organization
• Partner on some Executive customer engagements to ensure the conversation will be set up for success and to drive the right level of thought leadership and connection
• Ensure strategic projects are being run end to end and minimizing risks (i.e. HCM selection and implementation)
• Proactively monitor and track the employee experience activities against milestones and metrics, escalating as required
• Liaison to various business groups (Global Rewards, People Business Partners, Talent Acquisition, People Service Delivery, Workplace Experience, People Brand, People Development, Legal, etc.) to ensure thoughtful execution of change management
• Responsible for ensuring X4 invites are drafted/sent, any materials for presentations are crafted in a way that is authentic and genuine highlighting Qualtrics technology
• Closely partner with the Chief People Officer on other projects as needed
• This role might be required to travel up to a maximum of 5 days per month in an ordinary calendar month

Benefits

• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• An inspiring office design fostering creativity, from rooftop views to an open and collaborative workspace
• Generous paid time off - 15 PTO + 5 Personal Days + 10 Holiday Closures
• Comprehensive benefits packages, including medical coverage for employees and their families, dental, vision, and life insurance
• Perks such as snacks, drinks, and free lunches in our office
• Participation in Qualtrics' success as part of your compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees