Senior Manager, PPO (Hybrid)

Purchasing Power•Atlanta, GA

7d•Hybrid

About The Position

The Senior Manager, Payroll Payment Operations will utilize their knowledge and experience to lead and manage the Payroll Payment Operations team. The individual will be responsible for overseeing the day-to-day activities of the Payroll Payment Operations team including the accurate and timely transmission of client files, client data management related to payroll calendars and remittance files, and managing the reconciliation of expected deductions to remittances and payments for identifying trends in delinquency. The Senior Manager will also proactively partner with Risk, Client Success, and Account Management to communicate trends in payment behavior across our client base. The Senior Manager of Payroll Payment Operations will lead a team of Supervisors, Analysts, and Specialists both within the US and offshore at our Global Competency Center. This role includes managing external and internal relationships, as well as working cross-functionally on issues that impact our clients and customers. The Senior Manager will provide coaching and mentoring to the team to help progress others in their role(s). This individual will partner with the Senior Director to manage and provide consistent feedback to the team.

Requirements

Bachelor’s degree in Finance, Accounting, Business, or related field
5+ years of operational, accounting, or financial management experience
3+ years of people management experience
Proficiency in Microsoft Office applications, including extensive experience with MS Excel (pivot tables/vlookups)
Ability to work with large volumes of data across multiple systems that impact various functions
Proven ability to coach and develop teams that drive results
Excellent organizational and time management skills/ability to continually prioritize and respond to top priorities with a sense of urgency
Ability to meet deadlines while adapting to a growing and changing environment
A keen eye for detail and desire to probe further into data
Ability to make important decisions under pressure without losing composure
Strong problem-solving and analytical skills; ability to synthesize large quantities of complex data and/or functions into actionable information
Ability to work with all levels of the organization and maintain confidentiality
Strong communicator with the ability to define and communicate business issues, with experience building close cross-functional relationships and engaging management

Responsibilities

Manage the day-to-day functions of the Payroll Payment Operations team, ensuring all processes are completed accurately and timely
Set SMART goals and objectives for team members and monitor progress and provide routine feedback for improvement and development. Allocate workload according to individual competencies and interests
Ensure team is performing at optimal levels by establishing and monitoring KPIs and SLAs, and overseeing their interactions with Client Success, Account Management, Customer Care, Account Recovery, and IT
Support Senior Director in setting goals that drive value for CFO team and align with the organization’s goals
Lead discussions with internal and external parties to ensure timely resolution of payroll calendar, deduction, allotment, and/or direct deposit issues and drive efficiencies while providing exceptional customer service
Monitor escalations (customer complaints, client AR, bankruptcy, past due remits, etc.), communicate regular status updates to cross-functional business partners and ensure prompt resolution
Support the reconciliation of accounts receivable and cash account activity to the general ledger; assist the accounting team with the resolution of open reconciling items related to payroll payments
Oversee the reconciliation of customer payments to expected deductions and identify trends in customer delinquency related to file delays, client errors, or internal processing errors
Proactively communicate these trends to cross-functional business partners to prevent client and customer escalations
Identify and correct any variances between front-end customer contract data and financial systems
Review and provide all necessary data for internal and external audits
Other duties to support Payroll Payment Operations team as assigned