Senior Manager, Payments Consulting
About The Position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Payments Consulting team delivers go-to-market strategies, deploying new and emerging payment solutions, and ensuring seamless transaction processing experience in over 20 markets globally. Payments Consulting colleagues are trusted advisors to internal and external partners, leaning in with technical payments expertise and insights from the acceptance channel to guide internal strategies, and working directly with merchants, processors, and partners to discover and implement solutions to meet their evolving needs. The Sr. Manager, Payments Consulting will report to the Director, Payments Consulting Merchant Services U.S. Merchants. The position is an exciting opportunity for an experienced technical consultant with a customer-first mindset, a track record of collaboration and complex problem solving, and the ability to strategize and implement solutions.
Requirements
- Proficient understanding of card payment authorizations, submissions, and related operational processes across a range of payment products and merchant industries.
- Proven relationship building and customer management skills.
- Strong business and technical acumen, with track record of leading complex projects and driving results.
- Excellent collaboration, communication, and interpersonal skills (written, verbal and presentations).
- The ability to articulate complex issues in a simple non-technical manner, and to link technical solutions to strategic outcomes.
- Highly organized and results driven, with strong ability to be forward thinking and proactive.
- Ability to operate seamlessly and influence in a globalized, matrix management environment.
- Flexibility to work across time zones with groups in the U.S. and other regions
- Potential travel required within U.S.
Responsibilities
- Provide consultation and product enablement support to merchant customers.
- Develop and maintain an in-depth understanding of merchant customers.
- Maintain deep and current knowledge about the payments industry, market trends, new and existing technologies, products and services, and the structure of American Express and customer organizations.
- Actively identify and share best practices and manage operational risk.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
