Senior Manager, Payment Processing

BMG Money

107d

About The Position

We are seeking a Senior Manager of Payment Processing to lead and evolve our payments function for the personal loan line of business. This leader will be responsible for managing day-to-day operations, ensuring compliance with regulatory requirements, and driving process improvements through automation, vendor optimization, and AI-driven solutions. The ideal candidate will bring the rigor of mature company practices while embracing the agility and innovation of a fintech environment. They will be equally comfortable leading a high-performing team, collaborating with cross-functional partners, and rolling up their sleeves to solve operational challenges.

Requirements

• 7+ years of payment processing or payment operations experience, with at least 3 years in a leadership role.
• Experience in personal loans or consumer lending (preferred), banking, or fintech.
• Demonstrated success managing vendor relationships and negotiating service-level agreements.
• Proven ability to implement automation/AI tools in an operational setting.
• Strong knowledge of NACHA rules, card network operating regulations, and applicable consumer lending laws.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong interpersonal and communication skills for cross-functional collaboration.

Nice To Haves

• Experience in both a mature corporate environment and a high-growth fintech or startup.
• Hands-on experience with common payment vendors/processors (e.g., Fiserv, FIS, Stripe, Plaid, Dwolla) and reconciliation platforms.
• Track record of building or transforming a payments function from the ground up.

Responsibilities

• Lead the end-to-end payment processing function for personal loans, including ACH, card payments, wires, and other payment methods.
• Oversee daily reconciliation, exception handling, and resolution of payment discrepancies.
• Establish and enforce SLAs, KPIs, and quality standards to ensure operational excellence.
• Manage relationships with key payment processors, banks, and third-party vendors.
• Evaluate, implement, and optimize payment platforms, AI tools, and automation solutions to increase efficiency and reduce risk.
• Partner with IT and Product to ensure seamless integration between core systems and payment platforms.
• Ensure payment processing practices adhere to applicable laws, NACHA rules, card network regulations, and internal compliance requirements.
• Develop and monitor internal controls to prevent fraud, errors, and unauthorized transactions.
• Work closely with Risk, Compliance, and Finance teams to address regulatory inquiries and audits.
• Lead, mentor, and develop a team of payment operations specialists and analysts.
• Foster a culture of continuous improvement, accountability, and operational discipline.
• Support career growth through training, cross-skilling, and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 51-100 employees