Senior Manager, Patient Services

Quest Diagnostics

44d•$110,000 - $160,000•Hybrid

About The Position

Responsible for the management of managers and supervisors in multiple geographies. In partnership with the Commercial team, responsible for the strategy in the geographic markets. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets. Work Schedule: Hybrid (3 days onsite, 2 days work from home) Pay Range: $110,000 - $160,000/ year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: · Medical/Prescription Drugs · Dental · Vision · Flexible Spending Accounts (FSAs) · Supplemental Health Plans · 401(k) Plan – Company match dollar-for-dollar up to 5% · Employee Stock Purchase Plan (ESPP) · Supplemental Life Insurance · Dependent Life Insurance · Short- and Long-Term Disability buy-up · Blueprint for Wellness · Emotional Well-Being Resources · Educational Assistance · Paid time off / Health Time

Requirements

6- 10 years of experience in field operations, laboratory, or related healthcare field
3- 5 years of experience in a management role
Must have a valid driver’s license and clean driving record
Position requires travel
Occasionally lifting up to 25 pounds
May require extended periods of focus
May require extended periods of sitting or standing
Ability to manage stress
Capable of handling multiple priorities in a high volume setting
Knowledge of Microsoft Word, Excel, and Power Point
Strong interpersonal skills
Strong problem-solving skills
Strong sense of teamwork
Strong communication skills
Strong P&L skills
Ability to abide by strict timelines and budgets
Bachelor’s degree preferred

Nice To Haves

Responsibilities

Formulates operating objectives, goals and strategies for assigned facilities.
Conceives and implements new methods for providing more economic and efficient services.
Monitors customer reaction to quality of services and implements action when required.
Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.
Manages supervisory staff in the performance of their duties.
Ensures adherence to compliance guidelines.
Responsible for monitoring budgets of various departments or locations.
Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.
Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.
Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.
Ability to travel in support of large distributed and virtual teams.
Responsible for facilitation of leader pipeline development (i.e., leader academy, OLDP, etc)