Senior Manager, Patient Services Vendors (Hub Aff, e-Services)

Pfizer • New York City, NY

21d • Hybrid

About The Position

The Pfizer Patient Services (PPS) Patient Services Vendor Senior Manager is responsible for overseeing the governance and operations of all enterprise-wide P atient S ervices vendor programs ( e . g ., data operations / quality , vendor performance, program design norms ) . This individual ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities . The role collaborates cross-functionally to drive consistency and efficiency.

Requirements

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Bachelor’s degree; advanced degree (MBA, MPH, etc.) preferred
• 6 + years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required
• Demonstrated success in a highly fast-paced setting
• Significant depth in patient services vendor management, including patient services service level agreement s (SLA)
• Strong project management and organizational skills , with cross-functional teams of diverse colleagues
• Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders
• Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact
• Commitment to receiving development a nd coach ing from leadership

Responsibilities

• Facilitate relationships third-party vendors who collect data or perform services, ensuring they meet quality, compliance, and productivity standards
• Facilitate d ata acquisition and integration , partnering with Digital and Analytics , to d evelop strategies for acquiring data , ensur ing accurate / efficient data ingestion, cleansing, and transformation
• Provide critical inputs to senior leadership on vendor selection and the vendor RFP process
• Contribute to a robust continuous improvement infrastructure allowing near real - time program improvements so learnings are shared across the PPS team
• Execute optimal program design standards , providing the efficiency necessary to scale patient services across the Pfizer’s portfolio
• Consult and provide recommendations on effective organizational and operating models for a complex, ever - changing matrix environment within patient services
• Flag risks , while adhering to established business practice documents and implementing new processes, tools, and capabilities for process improvement

Benefits

• this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program
• We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees