Senior Manager, Patient Eligibility (MUST RESIDE IN DALLAS TX)

Savista•Dallas, TX

19h•$80,000 - $100,000•Hybrid

About The Position

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). Job Purpose The Senior Manager, Eligibility provides strategic and operational leadership for client-facing eligibility services. The role is accountable for service delivery excellence, financial performance, regulatory compliance, and team development across its assigned client group(s). Serving as a key liaison between the client(s), operations leadership, and internal support functions, the role ensures contractual commitments, quality standards, and productivity goals are consistently achieved. Work Hours & Location Work Hours: This is a full-time salaried exempt position. Flexibility is required to meet business needs. Primary Hospital Locations: The Senior Manager will oversee supervisors and managers across multiple locations in Texas, Illinois and Michigan. Routine travel will be expected to these regions to conduct site visits and to meet with onsite client leadership and colleagues. While remote work will be allowed from time to time, the role is expected to be onsite for the majority of its responsibilities to ensure operational alignment and team support, where a Drug Free Workplace Policy is enforced. Key regions supported by this role include the following (subject to change as business needs evolve): Texas: Dallas Regional Medical Center – 1011 North Galloway Avenue, Mesquite, TX. 75149 Dallas Medical Center – 7 Medical Parkway, Farmers Branch, TX. 75234 Pampa Regional Medical Center – 1 Medical Plaza, Pampa, TX. 79065 Mission Regional Medical Center – 900 S Bryan Rd., Mission, TX. 78572 Harlingen Medical Center – 5501 US-77, Harlingen, TX. 78550 Knapp Medical Center – 1401 E 8th St., Weslaco, TX. 78596 Illinois: St. Joseph Hospital – 77 N Airlite St., Elgin, IL. 60123 St. Francis Hospital – 355 Ridge Ave., Evanston, IL. 60202 Holy Family Medical Center – 100 N River Rd., Des Plains, IL. 60016 St. Joseph Medical Center – 333 Madison St., Joliet, IL. 60435 St. Mary’s Hospital – 500 W Court St., Kankakee, IL. 60901 Mercy Medical Center – 1325 N Highland Ave., Aurora, IL. 60506 Resurrection Medical Center – 7435 W. Talcott Ave., Chicago, IL. 60631 St. Mary Hospital – 2233 W Division St., Chicago, IL. 60622 St. Elizabeth Medical Center – 1431 N. Claremont Ave., Chicago, IL. 60622 Michigan: Garden City Hospital – 6245 Inkster Rd., Garden City, MI. 48135 Lake Huron Medical Center – 2601 Electric Ave., Port Huron, MI. 48060

Requirements

Bachelor’s degree in business management, healthcare administration or equivalent combination of education and experience.
Minimum 5+ years of progressive experience in healthcare eligibility, revenue cycle, Medicaid, Disability, and/or Charity Care services.
Minimum 5+ years of people leadership experience managing large teams (30+ colleagues).
Proven ability to build and maintain strong client relationships, balancing service excellence with adherence to contractual agreements and operational standards.
Strong knowledge of regulatory requirements within healthcare financial assistance programs.
Financial acumen with experience reviewing budgets, revenue, and expense performance.
Strong ability to handle multiple competing priorities
Advanced proficiency in Microsoft Excel and reporting tools.
Strong analytical, organizational, and communication skills.
Proven ability to lead teams, manage change, and drive results in a client-facing environment.
Travel routinely to facilities within assigned market regions, and other regions as business needs require.
Candidate must currently reside within or be willing to relocate (at their own expense) prior to start date, approximately 1 hour or less commuting time from Dallas Regional Medical Center (1011 North Galloway Avenue, Mesquite, TX. 75149). Applicants who cannot meet this requirement will be ineligible for consideration.

Nice To Haves

Bilingual in Spanish helpful and preferred but not required.
Experience managing multi-site or multi-client service lines.
Experience in healthcare services outsourcing or revenue cycle management environments.
Experience with workflow automation or operational technology enhancements.

Responsibilities

Client Leadership & Service Delivery Serve as the primary operational leader for one or more major clients within multiple regions, managing $3.6M+ in revenue and/or multiple service lines.
Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
Lead client meetings as appropriate; prepare, review, and present weekly and monthly operational reports.
Proactively identify service risks, performance gaps, or potential contractual concerns and escalates appropriately.
Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support.
Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.
Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
Operational Excellence: Oversee workflow management, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
Ensures adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.
Develop, refine, and enforce policies and procedures to align with regulatory, compliance, and client requirements.
Identify opportunities to improve processes, leverage technology, and enhance of eligibility workflows Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
Financial: Accountable for operational financial performance, including revenue, expense management, and margin optimization.
Review monthly P&L statements and partner with the General Manager or Vice President to address variances and implement improvement strategies.
Supports annual budgeting and forecasting processes.
Team Management: Lead, mentor, and develop a multi-layered eligibility team, including several supervisors and managers and their direct reports, ensuring alignment with organizational goals, operational standards, and performance expectations.
Establish team performance expectations aligned with organizational and client goals.
Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.
Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
Manage workforce planning, scheduling, overtime oversight, travel expenditures and resource allocation to ensure productivity and coverage standards are achieved.
Ensures colleagues receive appropriate training, tools, and development opportunities to perform effectively.