Senior Manager, Patient Access

Nevada System of Higher Education

87d • $42 - $65

About The Position

The Senior Manager, Patient Access is responsible for overseeing and managing the day-to-day operations of the Patient Access department in the hospital. They will lead a team of professionals to ensure timely and accurate registration, insurance verification, pre-authorization, and financial counseling services for patients. This role is pivotal in optimizing revenue, patient satisfaction, and compliance with healthcare regulations.

Requirements

• Education: Bachelor's Degree Required, Master's Preferred.
• Certification: Certified Healthcare Access Manager, Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management (NAHAM), Certified Revenue Cycle Specialist (CRCS) - American Association of Healthcare Administrative Management (AAHAM) Preferred.
• Experience: 5+ Progressive experience in patient access or revenue cycle management, with 2 years in a supervisory or managerial role.

Responsibilities

• Provide leadership and direction to the Patient Access team, including hiring, training, and performance evaluations.
• Develop and maintain efficient patient access processes, ensuring prompt and accurate registration, insurance verification, and pre-authorization.
• Work closely with Revenue Cycle and Billing teams to maximize revenue through accurate insurance verification, timely pre-authorization, and upfront collection of patient financial responsibility.
• Ensure compliance with all relevant healthcare regulations, including HIPAA, CMS, and state-specific regulations.
• Implement quality assurance and control measures to minimize errors and discrepancies in patient information and financial data.
• Provide ongoing training and development opportunities for staff to keep them updated on industry trends and regulations.
• Foster a culture of patient-centered care, ensuring patients have a positive experience during the registration and admission process.
• Monitor key performance metrics and analyze data to identify areas for improvement and implement changes accordingly.
• Assist in the development and management of the department's budget, ensuring cost-effective operations.
• Collaborate with other hospital departments, such as finance, admissions, and medical records, to ensure a coordinated approach to patient access and revenue cycle management.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree