Senior Manager, Patient Access & Experience (East)

Denali Therapeutics • South San Francisco, CA

262d • Remote

About The Position

Denali Therapeutics is seeking an experienced and collaborative Senior Manager, Patient Access and Experience to serve as a dedicated support resource for patients, caregivers, and healthcare providers across the care continuum. This is a critical role for ensuring a seamless patient experience and will balance the daily needs for patient/customer engagement with supporting program operations. The ideal candidate will thrive in a resource-efficient environment, demonstrate a clear passion for patient-focused execution, and excel at collaborating across customer-engagement roles.

Requirements

• Bachelor's degree, life sciences preferred.
• Minimum of 5+ years of experience supporting patients in pharma/healthcare, case management, social work, or related field.
• At least 2+ years in a patient support program, integrated health care provider, or managed care setting desired.
• Preferred experience in rare disease, pediatrics, and complex therapies.
• Ability to effectively engage with patients, caregivers, and healthcare professionals.
• Skilled at effectively educating patients, caregivers, and healthcare professionals on complex topics.
• Proven expertise and experience with government and private payers.
• Demonstrated success working in a complex matrix independently and cooperatively within teams.
• Strong problem-solving, communication, and collaboration skills.

Nice To Haves

• Bilingual (Spanish-speaking) preferred.

Responsibilities

• Serve as the primary point of contact for an ultra rare disease patient support program within their assigned region for patients, families, and healthcare providers.
• Develop and maintain long-term relationships with patients/caregivers and their healthcare providers to provide support for starting and adhering to therapy.
• Work closely with patients/caregivers, healthcare providers, treatment centers, specialty pharmacies, and payers to navigate patient access and address barriers.
• Connect patients and caregivers with appropriate financial assistance programs and resources throughout their care journey.
• Maintain a deep understanding of Hunter syndrome and MPS therapy area, patient and community needs, available support resources, and regional access dynamics.
• Ensure the program operates seamlessly through regular monitoring, team alignment, and cross-functional communication.
• Assist in developing and maintaining key elements of operations (e.g. process, technology, compliance).
• Promote a culture of continuous improvement through regular feedback, process enhancements, and program improvements.
• Act as a subject matter expert for cross-functional teams on access process, navigation of health care systems, insurance plans, and patient support offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree