Senior Manager, Partner Communications AI

Zillow

87d • $220,600 - $352,400

About The Position

Zillow’s Artificial Intelligence Org plays an important part in delivering unique AI-powered experiences for the hundreds of millions of customers who visit Zillow websites each month. The Partner Communications AI team leads efforts to transform how real estate agents, their clients, and our ZHL loan officers communicate by leveraging cutting-edge AI and ML. This team builds innovative GenAI solutions that enhance partner engagement, streamline communication workflows, and deliver personalized, unbiased, and consistent interactions. This will enable our partners to scale their relationships, provide a superior experience, and foster stronger, more personalized collaborations.

Requirements

• Strong understanding of Natural Language Processing and Generative AI fundamentals.
• 3+ years of management experience, ideally leading AI or Machine Learning teams.
• 5+ years of experience in AI development from prototyping and exploration through to scaling applied research into operational production systems.
• Experienced in evaluating GenAI applications and tying them to business outcomes/impact.
• Vision and passion for AI and Machine Learning use cases and applications, particularly in communication and engagement.
• Strong communication skills and a track record for cross-functional collaboration and delivery.
• A genuine commitment to supporting the growth and development of your team's careers.
• A graduate degree in CS, Statistics, Applied Math, or a related STEM field, or equivalent experience in an applied research setting.

Nice To Haves

• Familiarity with the real-estate domain, especially with the day to day lives of real estate agents or loan officers.
• Expertise with GenAI tools and evaluation frameworks (e.g., LangChain, HITL, RAGAS, LangGraph, etc.).
• Publications in Machine Learning or AI-related journals and conferences.
• Experience leading teams that leverage Databricks for their ML development and deployment.
• Doctoral-level degree in a STEM-related field.

Responsibilities

• Lead, mentor, and develop a high-performing team of 5 to 8 machine learning engineers, applied scientists, and software engineers.
• Stay abreast of Generative AI developments, tools, and trends.
• Partner closely with AI and product leaders to define the vision, strategy, prioritization, and execution for AI-powered partner communications.
• Build Agentic workflows and work on Agentic AI applications.
• Contribute to the long-term vision for AI and Machine Learning within Zillow's partner engagement initiatives.
• Collaborate with principal scientists and engineers to design and implement robust, scalable AI solutions.
• Foster a culture of innovation, collaboration, and accountability, maintaining high standards for quality and impact.

Benefits

• Comprehensive medical, dental, vision, life, and disability coverages.
• Parental leave and family benefits.
• Retirement contributions.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Master's degree
• Number of Employees: 251-500 employees