Senior Manager, Outbound Product Management

ServiceNow-posted 1 day ago
Full-time • Manager
Onsite • New York, NY
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

This role requires a presence in the New York office. The Role: This role leads the Platform Evangelists within the Strategic Enablement Team (SET), a high-impact group focused on driving platform adoption and customer success through strategic engagements. Reporting to the Director of Outbound Product Management, you will manage a team of Outbound Product Managers who operate in high-touch customer environments, delivering platform narratives, technical expertise, and adoption best practices. You will collaborate closely with Product Management, Sales, Solution Consulting, and Customer Success teams to ensure a unified and effective customer experience. Your leadership will be instrumental in scaling the team’s capabilities, deepening our knowledge of Now Assist adoption, and enhancing the quality of customer engagements.

  • Lead and manage a team of seasoned Principal Product Managers responsible for strategic customer interactions, workshops, webinars, and feedback sessions
  • Drive cross-role training initiatives to equip the team with operational insights and Now Assist advisory knowledge.
  • Coordinate joint engagement planning with peer organizations to ensure a seamless customer experience from pre-sales to post-GA.
  • Standardize and oversee the collection and sharing of customer insights to inform product strategy and roadmap.
  • Develop and maintain shared enablement assets, including adoption toolkits and best practice documentation.
  • 10+ years in product management, customer success, or related experience.
  • Proven experience managing customer-facing teams in enterprise software or platform environments.
  • Deep understanding of the Now Platform and ServiceNow solutions, especially Now Assist.
  • Strong leadership and organizational skills with a track record of scaling teams and driving cross-functional collaboration.
  • Excellent communication and storytelling abilities, with a focus on strategic messaging and customer impact.
  • Comfortable operating in a fast-paced, dynamic environment with a “win as a team” mindset.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • This role requires a presence in the New York office.
  • equity (when applicable)
  • variable/incentive compensation and benefits
  • health plans, including flexible spending accounts
  • a 401(k) Plan with company match
  • ESPP
  • matching donations
  • a flexible time away plan and family leave programs
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
Senior Product Manager Resume Examples
•
Senior Product Manager Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service