Senior Manager – Organizational Change Management

American Express•Sunrise, FL

About The Position

You lead the way. We have your back. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in the role? Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security. Role Description This role will serve as a strategic and executional leader for enterprise-wide organizational change management to embed new ways of working with and managing data across the company. The individual will design and drive change strategies that enable adoption of enterprise data standards, products, and operating models, working across business units, functions, and leadership levels. The role focuses on stakeholder assessment, change planning, and engagement execution—including leadership roadshows, executive briefings, and large-scale change initiatives—while translating complex data and transformation concepts into clear, compelling narratives and executive-ready materials. This individual will partner closely with EDO, business leaders, and transformation teams to ensure data capabilities are understood, embraced, and sustained in day-to-day work.

Requirements

6+ years of experience in organizational change management, enterprise transformation, or related disciplines.
Experience leading enterprise-wide change initiatives that span multiple business units and stakeholder groups.
Strong experience in stakeholder assessment, change impact analysis, and engagement planning.
Bachelor’s degree.

Nice To Haves

Experience building and scaling new operating models, ways of working, or enterprise capabilities (data, technology, or process transformation).
Comfort leading or supporting executive-facing engagements such as roadshows, leadership forums, and town halls.
Background in large U.S. or global financial institutions, regulated environments, and data-intensive organizations
Exceptional presentation development and storytelling skills, including advanced PowerPoint expertise and experience creating executive-level materials.
Proven ability to influence and partner with senior leaders in complex, matrixed organizations.

Responsibilities

Lead organizational change management efforts to embed new enterprise-wide ways of working with and managing data across the organization.
Design and execute change strategies and plans that address stakeholder readiness, change impacts, adoption risks, and sustained behavior change.
Conduct enterprise stakeholder mapping and change impact assessments, identifying how data standards, products, and operating model changes affect different roles, functions, and business units.
Develop and execute stakeholder engagement approaches, including leadership roadshows, executive briefings, workshops, and enterprise forums.
Create and maintain change management assets and playbooks, such as change strategies, engagement plans, leadership guides, FAQs, and adoption toolkits.
Translate complex data and transformation initiatives into clear, compelling narratives that articulate the value, expectations, and behavioral changes required of stakeholders.
Develop high-quality executive presentations and visual materials, synthesizing complex information into concise, action-oriented formats suitable for senior leadership audiences.
Measure and monitor change adoption and effectiveness through defined metrics, stakeholder feedback, and qualitative insights, adjusting strategies as needed.
Coordinate closely with communications, training, and delivery teams to ensure change, communications, and enablement efforts are aligned and mutually reinforcing.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities