(USA) Senior Manager, Operations

Walmart•Bentonville, AR

1d•$90,000 - $180,000•Onsite

About The Position

The Senior Manager, Operations role will facilitate the overall intake process and assigns scale ready solutions to the appropriate release cycle. Capture and sequence all work and communication across the enterprise to balance workload for facilities. Serve as the gate keeper and meeting lead to coordinate and review all proposed Home Office facing activity for stores across all functional teams from submission through publishing to eliminate unnecessary noise for stores. Evaluate and coordinate timing and prioritization for Merchant Message and Playbook strategy completion to improve Associate engagement and experience. Ungoverned project, activity and communication releases impacting facility workload results in poor customer/associate experience. This role will also support high visibility operational projects aimed at improving the associate experience. What you'll do... Drive informed decision-making and ensure resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business. Create communication strategy and content; educating business partners, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle. Collaborate & partner on all activity submission through publishing. Gatekeeper around timing, coordination, and completion of Merchant Messages & Seasonal Playbook Strategy Coordinate and ensures all communications are routed through the appropriate channels Map out processes and task timelines Proactively communicate with business and internal stakeholders Identify process improvement opportunities Use knowledge and experience of the business to determine what activities must be done by serving as subject matter expert Act as the Business in all project 4ITB representing the associate experience Make financial decisions Drive innovation around sustainment efforts for all operational projects You’ll sweep us off our feet if you… Are a continuous learner, especially regarding technology and how it can solve business problems Know how to guide a conversation by asking good questions Like to understand how things work and are able to sift through details to see the root cause of a business problem Are analytical, have experience managing projects, and thrive on the challenge of solving problems and identifying creative solutions Have experience with process design, systems thinking, process mapping, agile mindset, and/or store operations (all a plus!) Understand merchandising, replenishment and supply ways of working At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎

Requirements

Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.
Are a continuous learner, especially regarding technology and how it can solve business problems
Know how to guide a conversation by asking good questions
Like to understand how things work and are able to sift through details to see the root cause of a business problem
Are analytical, have experience managing projects, and thrive on the challenge of solving problems and identifying creative solutions
Understand merchandising, replenishment and supply ways of working

Nice To Haves

Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification
Have experience with process design, systems thinking, process mapping, agile mindset, and/or store operations (all a plus!)

Responsibilities

Facilitate the overall intake process and assigns scale ready solutions to the appropriate release cycle
Capture and sequence all work and communication across the enterprise to balance workload for facilities
Coordinate and review all proposed Home Office facing activity for stores across all functional teams from submission through publishing to eliminate unnecessary noise for stores
Evaluate and coordinate timing and prioritization for Merchant Message and Playbook strategy completion to improve Associate engagement and experience
Drive informed decision-making and ensure resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business
Create communication strategy and content; educating business partners, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle
Collaborate & partner on all activity submission through publishing
Gatekeeper around timing, coordination, and completion of Merchant Messages & Seasonal Playbook Strategy
Coordinate and ensures all communications are routed through the appropriate channels
Map out processes and task timelines
Proactively communicate with business and internal stakeholders
Identify process improvement opportunities
Use knowledge and experience of the business to determine what activities must be done by serving as subject matter expert
Act as the Business in all project 4ITB representing the associate experience
Make financial decisions
Drive innovation around sustainment efforts for all operational projects

Benefits

competitive pay
performance-based bonus awards
medical, vision and dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.