About the position
As a Senior Manager, Operations working in Orlando and the surrounding area, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. You'll be responsible for the day-to-day management of the Customer Service Center delivery and ongoing Operations, which includes the planning, organizing, budgeting for the CSC Operations; on-site management and oversight of all CSC departments, daily and associated personnel; the financial responsibilities of the CSC, and the equipment, materials, and supplies utilized in the Operations; and all aspects of customer service and quality required to satisfy the requirements. This Manager would be considered Senior Management (the Contractor's highest person of authority on-site when the Contractor's Executive Managers are not present) and client's contact person for day-to-day matters of the operation. You'll report to the Director. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
Responsibilities
- Improve the key success metrics associated with goals.
- Monitor Monthly CSC expenditures and ensure compliance within approved budget.
- Review Monthly Performance reports for Key performance standards and indicators.
- Compile toll transaction and revenue data by facility.
- Onsite management and oversight of all departments at multiple locations.
- Mentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects.
- Support managers on their multiple, complex, ongoing tasks and projects.
Requirements
- Five (5) years of customer service or financial experience, including at least five (5) years of experience in providing customer service in a financial environment.
- A minimum of five (5) years of experience in a management position.
- Knowledge of financial management and budgeting processes with the ability to analyze and interpret technical and financial data.
- Ability to generate various financial, technical, and administrative reports and documents.
- Skill in promoting and providing good customer service to internal and external customers.
- Skill in the use of computers and software applications including MS Office suite, financial programs, and the internet.
Benefits
- Competitive compensation.
- Performance bonus opportunities.
- Career-growth and lots of learning opportunities.
